Source: https://tendernation.io/opportunities/01a13c13-30e8-7308-9f24-663293f6aad1/rug-universal-credit-assisted-digital-support-award awarded GB open procedure Suitable for SMEs # RUG - Universal Credit - Assisted Digital Support - AWARD [Coventry - Solihull - Warwickshire](https://tendernation.io/buyers/coventry-solihull-warwickshire) Open field Estimated value £28,000 Published 29 Mar 2017 Deadline Closed 17 Mar 2017 ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. - Buyer says suitable for VCSEs The buyer ticked “suitable for voluntary, community and social enterprises” on the notice. - Small contract value Valued under £135,018 including VAT, the lowest Procurement Act threshold for goods and services. - Open procedure Anyone can submit a full tender; there is no shortlisting stage. [More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses) ## About this tender Universal Credit brings a cultural change and behavioural shift for claimants to be more responsible for managing their money, including housing costs. The service is delivered predominantly via self-service using the internet. Some Claimants will need help with this. Universal Support (US) is advice, assistance or support provided by Universal Credit, Local Authorities or agreed partners for the purpose of assisting them with: - Managing their claim or award of Universal Credit including accessing and using online services; - Managing their financial affairs The aim of this contract is to; - Support the cultural shift to claimant responsibility and self-service. - Support claimants who could transact online, with help, to do so and ensure that those who cannot self-serve are assisted with access to Universal Credit. The Council is looking to work with an organisation to provide assistance for residents who need help to make a claim on-line for Universal Credit. The external organisation could represent an umbrella group of external providers but the contract will be between Rugby Borough Council and one external provider. During the period of the contract it is estimated that around 300 residents will seek support. This is based on information provided by the Department for Work and Pensions. The actual number of residents seeking support may differ from this estimate. The Council will also be working with teams within the Council to provide ad hoc support to claimants on a case by case basis. Read full description ## CPV classification Provision of services to the community Source Contracts Finder (UK) [View official notice](https://www.contractsfinder.service.gov.uk/notice/905259a7-c610-4bab-a107-64b9a017659e) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free](https://tendernation.io/register) [Buyer profile Coventry - Solihull - Warwickshire: past awards and live tenders](https://tendernation.io/buyers/coventry-solihull-warwickshire) [Sector More Public administration & defence services tenders](https://tendernation.io/sectors/public-administration-defence) ## More tenders like this [Diplomatic services – Procédure ouverte relative à l’acheminement et fret de la valise diplomatique / du courrier diplomatique du Luxembourg à l’étranger et réciproquement. · Ministère des Affaires étrangères et européennes, de la Défense, de la Coopération et du Commerce extérieur · 28 days left · 16 Nov 2026](https://tendernation.io/opportunities/01a15183-6a7b-722a-8efe-064cd5e50e28/luxembourg-diplomatic-services-procedure-ouverte-relative-a-lacheminement-e) [Benefit services – Matériel de sécurité pour la saison événementielle 2027 · Ville de Luxembourg · 31 days left · 19 Nov 2026](https://tendernation.io/opportunities/01a15183-8877-7346-993d-caff4d8becf1/luxembourg-benefit-services-materiel-de-securite-pour-la-saison-evenementiel) [Probation services – Accord-cadre - relations et services à la proximité, nettoyage locaux communs, répurgation · Pas-de-Calais habitat · 28 days left · 16 Nov 2026](https://tendernation.io/opportunities/01a15183-0620-70da-95b9-dd6d644292d5/france-probation-services-accord-cadre-relations-et-services-a-la-proximit) [Rescue services – Ärztliche Besetzung der Intensivtransportwagen (ITW) des Essener Rettungsdienstes · Stadt Essen, Zentrales Vergabemanagement · 1 day left · 20 Oct 2026](https://tendernation.io/opportunities/01a15183-4c14-72d3-bde5-11c9c2684bcf/germany-rescue-services-arztliche-besetzung-der-intensivtransportwagen-itw) [Provision of services to the community – 2026-90660\_PRESTATION D’ANIMATION DU RÉSEAU PLAN CLIMAT DES COLLECTIVITÉS BRETONNES · Région Bretagne · 29 days left · 17 Nov 2026](https://tendernation.io/opportunities/01a15183-2cc2-73e4-989a-204b245b6f16/france-provision-of-services-to-the-community-2026-90660-prestation-danimat) [Probation services – Servicio de gestión integral del Centro Educativo Virgen de Valvanera de Logroño · Gobierno de La Rioja · 31 days left · 19 Nov 2026](https://tendernation.io/opportunities/01a15183-961e-70ef-94f1-e1f7b7ae241e/spain-probation-services-servicio-de-gestion-integral-del-centro-educativo-v)