Source: https://tendernation.io/opportunities/01a13c12-b87b-733a-aac9-a0d2a814bc86/text-severity [Skip to main content](#main-content) closedGBnegotiated without publication procedureSuitable for SMEs # Text Severity [Care Quality Commission](https://tendernation.io/buyers/care-quality-commission) Pays 100% within 30 daysEstimated value £15,000 to £25,000 Published 30 Dec 2017 Deadline Closed 16 Jan 2018 ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. - Buyer says suitable for VCSEs The buyer ticked “suitable for voluntary, community and social enterprises” on the notice. - Small contract value Valued under £135,018 including VAT, the lowest Procurement Act threshold for goods and services. [More contracts for small businesses and VCSEs](/opportunities/for-small-businesses)## About this tender We are inviting quotations to develop a text mining tool which allows us to automatically identify those comments where the experience captured is of such severity that they should be immediately flagged for review or further action. We will provide a data set of approximately 30,000 - 40,000 patient experience comments captured from 2014-2016 from our Share Your Experience website. These are coded for severity with about 300 flagged as serious. Similarly we have 22,000 comments from NHS choices for 2014-15 of which about 100 are flagged. The severe comments are associated with organizations (mostly acute hospitals) and also coded for sentiment. We continued to collect this data after 2016 but have not coded it but can make it available. Although this tool is to be developed on available data sources we aim that it should be capable of being extended to other feeds in future which may include social media sources. We are, therefore, seeking a single organisational partner with considerable knowledge of: • using high volumes of information and, in particular, qualitative intelligence from people who use services and the public about the quality of their care. The provider should, therefore, also have knowledge of the range information sources where people comment on the quality of their care (including specific sites such as NHS Choices and Care Opinion and more general locations such as facebook or twitter). • analytical techniques to identify severity in high volumes of qualitative intelligence. • significant risks to good quality care and how they can be identified. This should take into account both the sentiment of any comment and, importantly, the risks associated with the events being described. Additional information: The requirement is set out in the Statement of Requirements of the tender document available at CQC e-Sourcing Portal: [cqc-commercial.bravosolution.co.uk](https://cqc-commercial.bravosolution.co.uk) If your organisation does not already have an account on the portal, please select 'Register Free' and complete the company information to request a user name and password. On receipt of your account details, you may search for this opportunity by project name and select 'Register Interest'. To be considered as a Bidder you must complete and submit a Bid by the deadline of 17:00 16 January 2018. Please allow sufficient time to make your return as late returns will not be permitted by the system. Read full description ## CPV classification Data analysis services Source Contracts Finder (UK) [View official notice ](https://www.contractsfinder.service.gov.uk/notice/8a551819-acfb-4e08-b790-7bc84b87d32b) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. 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