Source: https://tendernation.io/opportunities/01a13c11-8c09-700b-91cb-08d828981db0/call-monitoring-response-services-for-assistive-technology-solutions-telecare awarded GB open procedure Suitable for SMEs # Call Monitoring & Response Services for Assistive Technology Solutions (Telecare) [Luton Borough Council](https://tendernation.io/buyers/luton-borough-council) Estimated value £210,000 Published 25 Aug 2017 Deadline Closed 21 Sept 2017 ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. - Buyer says suitable for VCSEs The buyer ticked “suitable for voluntary, community and social enterprises” on the notice. - Open procedure Anyone can submit a full tender; there is no shortlisting stage. [More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses) ## About this tender The purpose of this document is to invite you to submit a tender in to meet the requirements of Luton Borough Council's Assistive Technology Solutions, for the supply of Call Monitoring & Response Services for Assistive Technology Solutions (Telecare). Luton Borough Council is a unitary authority in the South of England covering the town of Luton, which is part of a wider conurbation including Dunstable and Houghton Regis. The population of Luton is 214,700 with approximately 25,800 of those being residents over the age of 65. Luton is ethnically diverse with less than half of the population identifying as \\"White British\\", while other groups including Indian, Pakistani, Bangladeshi, Eastern European, Caribbean and African groups make up the rest of the population. 79.4% of people living in Luton speak English. The other top languages spoken are Urdu: 4.4%, Polish: 4.1%, Bengali: 3.3%, Punjabi: 1.1%, Gujarati: 0.9%, Arabic: 0.5%, Other South Asian Languages: 0.4%, Lithuanian: 0.4%, and Tamil: 0.3%. ### Current Service The current Call Monitoring & Response Service is provided by Welbeing, out of the Eastbourne Call Monitoring Centre in East Sussex. The current service is operated 24/7 by Wellbeing staff. The delivery platform is the Tunstall PNC6 system backed by a Tunstall Response disaster recovery service. The current contract has reached the end of the initial period and is therefore to be retendered as per the conditions of the existing contract. Unless agreed otherwise, any contract awarded and subsequent order placed as a result of this exercise shall be subject to our Terms & Conditions included within document. Henceforth in this document, reference to \\"The Customer\\" means Luton Borough Council Read full description ## CPV classification Telephone-answering services Source Contracts Finder (UK) [View official notice](https://www.contractsfinder.service.gov.uk/notice/7b543b50-7b5b-4467-bd25-cad513b3f6c1) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. 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