Source: https://tendernation.io/opportunities/01a13c0e-c5ae-71f3-82bc-760f7ba41cd8/interim-business-analyst awarded GB direct award procedure Suitable for SMEs # Interim Business Analyst [Water Services Regulation Authority](https://tendernation.io/buyers/water-services-regulation-authority) Estimated value Not stated Published 27 Mar 2017 Deadline Closed 20 Feb 2017 ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. [More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses) ## About this tender A project was established to replace the current casework management system, which is life-expired. In early discussions the scope was expanded to include all customer contact and stakeholder management more generally. A wide range of development costs was given in early supplier engagement. We seek to reduce the uncertainty and gain better value for money by providing a more fully articulated set of requirements in the final tender documents and providing some information on process numbers and indicative process maps. The purpose of the work is to draft a specification for a new Contact Management System, comprising a detailed set of requirements and a set of as-is business processes, suitable for incorporation into an Invitation to Tender. We intend to use the requirements as they are constructed. The process maps will be a guide to potential tenderers on the scope and complexity of our processes, which the successful tenderer will be able to work with us to improve during an agile implementation. ### Objectives Deliver a specification for the Contact Management System setting out: • A detailed set of requirements for the system, including user needs functionality, and integrations • Which features are considered essential and which desirable, and • A set of process maps and other suitable descriptions, based on current working practice, of all the business processes within the scope of the CMS project. The specification must be sufficiently detailed to enable potential tenderers to understand what Ofwat is looking for with a minimum of calls for clarification. The specification must be sufficiently clear and detailed enough to enable potential tenderers to enter a tender price with the minimum of risk pricing included. Read full description ## CPV classification Supply services of personnel including temporary staff Source Contracts Finder (UK) [View official notice](https://www.contractsfinder.service.gov.uk/notice/57dd5314-85f1-466c-acdd-8b7c488cbc86) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free](https://tendernation.io/register) [Buyer profile Water Services Regulation Authority: past awards and live tenders](https://tendernation.io/buyers/water-services-regulation-authority) [Sector More Business services tenders](https://tendernation.io/sectors/business-services) ## More tenders like this [Printing and distribution services – SGCD53\_MARCHE\_ELECTIONS\_BRGE · Préfecture de la Mayenne · 28 days left · 16 Nov 2026](https://tendernation.io/opportunities/01a15183-7726-73f4-bb67-b3121363d6bf/france-printing-and-distribution-services-sgcd53-marche-elections-brge) [Business travel services – Rahmenvertrag Bearbeitung von Reisekostenabrechnungen nach BRKG · GSI Helmholtzzentrum für Schwerionenforschung GmbH · 29 days left · 17 Nov 2026](https://tendernation.io/opportunities/01a15183-cd6e-73e4-b6e8-3954e5689021/germany-business-travel-services-rahmenvertrag-bearbeitung-von-reisekostenab) [Photocopying services – Externe printdiensten · VZW Sint-Paulusschool · 36 days left · 24 Nov 2026](https://tendernation.io/opportunities/01a15183-34d8-71be-840d-38bf2a8bcc92/belgium-photocopying-services-externe-printdiensten) [Supply services of personnel including temporary staff – Diák- és nyugdíjas munkaerő biztosítása NTH (376) · NTH Nemzeti Tőkeholding Zrt. · 11 days left · 30 Oct 2026](https://tendernation.io/opportunities/01a15183-76f6-70c4-823e-7b614dada7b3/hungary-supply-services-of-personnel-including-temporary-staff-diak-es-nyug) [Interpretation services – Tolktjänster · Stockholms läns sjukvårdsområde · 31 days left · 18 Nov 2026](https://tendernation.io/opportunities/01a15183-4e9a-70dc-8b27-e3d274e53dc5/sweden-interpretation-services-tolktjanster) [Graphic design services – MAGAZINE DES PAYS DE LA LOIRE - LOT1 MISE EN PAGE · Région des Pays de la Loire · 32 days left · 20 Nov 2026](https://tendernation.io/opportunities/01a15183-cd94-7139-b774-287bdb24987c/france-graphic-design-services-magazine-des-pays-de-la-loire-lot1-mise-en)