Source: https://tendernation.io/opportunities/01a13c0e-61d5-7317-bf3f-61ff4fbcb5dd/out-of-hours-oncology-medical-telephone-helpline closed GB open procedure # Out of Hours Oncology Medical Telephone Helpline [Lancashire Teaching Hospitals NHS Foundation Trust](https://tendernation.io/buyers/lancashire-teaching-hospitals-nhs-foundation-trust) Estimated value £100,000 Published 3 May 2017 Deadline Closed 16 Jun 2017 ## Who can bid - Small contract value Valued under £135,018 including VAT, the lowest Procurement Act threshold for goods and services. - Open procedure Anyone can submit a full tender; there is no shortlisting stage. ## About this tender Oncology patients receiving treatment require specialist assessment and advice, and early recognition of potential emergencies and side effects of treatment. The assessment and advice given to a potentially ill patient is crucial in providing the best possible outcome. Patient safety is an essential part of quality care; each and every situation should be managed appropriately. A 24 hour telephone helpline for oncology patients is a national requirement. Each trust manages the helpline between the hours of 08.30-16.30 Monday to Friday excluding bank holidays. It is recognised that the nature of calls received during the out of hours period will be varied in nature, from simple administrative queries around appointments etc. through to patients who may be experiencing significant symptoms that need to be treated within very tight timescales e.g. Neutropenic Sepsis. The Network out of hour's helpline receives on average 380 calls per month. The supplier will be responsible for providing an Out of Hours Medical Telephone Helpline cover to patients undergoing chemotherapy at any of the sites listed below: • Lancashire Teaching Hospitals NHS Foundation Trust • Blackpool Victoria Hospital NHS Trust • University Hospitals of Morecambe Bay NHS foundation Trust • East Lancashire Hospitals NHS Trust The service will also be provided on Bank Holidays. The supplier will be responsible for ensuring continuity of service provision and all additional costs in respect of ensuring that all the levels of staff support are met e.g. sickness, staff termination and holiday periods. Read full description ## CPV classification Miscellaneous health services Source Contracts Finder (UK) [View official notice](https://www.contractsfinder.service.gov.uk/notice/52ec0958-ae12-4b6a-960b-9cf8a8614cb0) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. 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