Source: https://tendernation.io/opportunities/01a13c0e-2149-7228-a664-13bf10d98532/ps1704-contact-centre-association-accreditation-membership awarded GB direct award procedure Suitable for SMEs # PS/17/04 Contact Centre Association Accreditation & Membership [D V L A](https://tendernation.io/buyers/d-v-l-a) Estimated value £60,000 Published 3 Jul 2017 Deadline Closed 30 May 2017 ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. - Small contract value Valued under £135,018 including VAT, the lowest Procurement Act threshold for goods and services. [More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses) ## About this tender Following the Varney report in 2008, it was decided that all Contact Centres in the public sector had to have accreditation to a professional body. Membership reflects high standards of staff care and customer care. It was decided that this should be the Contact Centre Association (CCA). All Contact Centres in the public sector are accredited by the CCA. The accreditation allows us to benchmark with other Contact Centres. This keeps DVLA up to date with new white papers and performance metrics for both the public and private sector. DVLA has chosen the CCA Global Standard C as a benchmark and currently hold global Version 6 accreditation and CCA Membership. As CCA are the only body that can provide CCA Membership a Single Tender Action (STA) was the only appropriate procurement route. The proposed duration of the contract is 4 years. ## CPV classification Membership organisation services Source Contracts Finder (UK) [View official notice](https://www.contractsfinder.service.gov.uk/notice/4fda1978-e66d-456e-99dd-472c5673e9f9) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free](https://tendernation.io/register) [Buyer profile D V L A: past awards and live tenders](https://tendernation.io/buyers/d-v-l-a) [Sector More Other community & personal services tenders](https://tendernation.io/sectors/community-personal-services) ## More tenders like this [Washing and dry-cleaning services – Udbud på vask, leje og levering af Linned · Fællesudbud Sjælland · 39 days left · 27 Nov 2026](https://tendernation.io/opportunities/01a156a9-8b49-7299-bcbf-f1da15517b5e/denmark-washing-and-dry-cleaning-services-udbud-pa-vask-leje-og-levering-af) [Miscellaneous services – Servicio de Modelos en Vivo para la Facultad de Bellas Artes de la Universidad de Sevilla. · Rectorado de la Universidad de Sevilla · 15 days left · 3 Nov 2026](https://tendernation.io/opportunities/01a156a9-8b94-721a-8e8e-f04ca7219006/spain-miscellaneous-services-servicio-de-modelos-en-vivo-para-la-facultad-de) [Washing and dry-cleaning services – Gordijnenreiniging · Academisch Ziekenhuis Maastricht · 44 days left · 2 Dec 2026](https://tendernation.io/opportunities/01a156a9-6fdc-7172-8048-7acdb8f50a37/netherlands-washing-and-dry-cleaning-services-gordijnenreiniging) [Washing and dry-cleaning services – Accord-cadre à bons de commande de prestations de location, entretien et gestion du linge · Cias Terres de Maurienne - Ehpad Bel'fontaine · 32 days left · 20 Nov 2026](https://tendernation.io/opportunities/01a156a9-7395-73b9-a765-1db7e6dd00b5/france-washing-and-dry-cleaning-services-accord-cadre-a-bons-de-commande-de) [Miscellaneous services – Servizio Reception Welcome Desk · Freie Universität Bozen · 32 days left · 20 Nov 2026](https://tendernation.io/opportunities/01a156a9-8b73-7187-9c80-2908f2993434/italy-miscellaneous-services-servizio-reception-welcome-desk) [Dog kennel services – Procedura aperta n. 34/2026 - Servizio di gestione di un presidio sanitario, del servizio cattura e di assistenza veterinaria connessi per la cura degli animali della Città e servizi per la gestione della struttura, delle aree comuni, per la cura dei cani e gatti ospiti del Canile Rifugio Comunale e dei servizi accessori, per 24 mesi - 3 lotti · Città di Torino - Divisione Contratti e Appalti - Appalti di Servizi e Forniture · 35 days left · 23 Nov 2026](https://tendernation.io/opportunities/01a156a9-9ec4-72d7-8615-f4df4b9b9ed4/italy-dog-kennel-services-procedura-aperta-n-342026-servizio-di-gestione)