Source: https://tendernation.io/opportunities/01a13c0c-f45b-72ba-9e8c-775579eba011/behavioural-insights-direct-award-via-crown-commercial-service-framework-rm3742 awarded GB direct award procedure Suitable for SMEs # Behavioural Insights: Direct Award via Crown Commercial Service Framework RM3742 (Behavioural Insights Consulting and Research) [NHS Commissioning Board](https://tendernation.io/buyers/nhs-commissioning-board) Estimated value £140,702 Published 27 Jun 2017 Deadline Closed 12 Jun 2017 ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. - Sets up a framework Winning a place does not guarantee work: contracts are awarded later as call-offs, and the list usually stays closed for years. [More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses) ## About this tender Behavioural Insights Team Limited will undertake a Study that will introduce behavioural insights in to the NHS 111 telephony service. This will be undertaken by varying the script used by clinical call handlers to improve adherence to advice. This study will enable Behavioural Insights Team Limited to provide the Customer with insight and suggestions for evidence-based changes to scripts that could be used to improve adherence to advice not to attend Accident and Emergency, and reduce costs. The Study will be undertaken in two stages: Stage 1: An analysis/exploratory stage where call recordings would be used to identify call handlers and phrases that were particularly effective in ensuring adherence to advice; and Stage 2: A trial stage, where different variations to the clinical script are introduced within a randomised controlled trail (RCT), to see what is the most effective. Outputs would include a rapid evidence review; synthesis of findings at each stage of the research study; and a final report including recommendations. Aim/Objectives: To measure the impact of changes to 111 scripts or protocols, informed by behavioural insights. The aim of any intervention will be to reduce downstream demand on higher acuity services (A&E and potentially 999) after contact with 111. Work Packages: Behavioural Insights Team Limited have proposed that there are three stages to this project: ### Stage 1: Analysis Stage 2: Solutions; and Stage 3: Testing. Behavioural Insights Team Limited will be appointed on a Direct Award basis through the Crown Commercial Service Behavioural Insights Consulting and Research (RM3742) Framework Agreement. Behavioural Insights Team Limited are the sole supplier on this framework and therefore a Direct Award is permitted under the Procurement Contract Regulations. Additional information: A copy of the redacted Direct Award Call-Off contract agreed will be uploaded in due course. Read full description ## CPV classification Technical analysis or consultancy services Source Contracts Finder (UK) [View official notice](https://www.contractsfinder.service.gov.uk/notice/40ae9f04-5028-49fe-8e64-c804ebafdb3a) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. 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