Source: https://tendernation.io/opportunities/01a13c0c-ba7b-7376-b066-a95f470c3c72/contact-centre-software-and-workforce-planning-system

awarded GB restricted procedure

# Contact Centre Software and Workforce Planning System

[Care Quality Commission](https://tendernation.io/buyers/care-quality-commission)

Incumbent usually keeps it Pays 100% within 30 days

Estimated value

£653,598

Published

21 Nov 2017

Deadline

Closed

13 May 2015

## About this tender

CQC require a multichannel customer service solution with intergrated fron office and back office workforce optimisation for its National Customer Service centre. The solution needs to support flexible deployment of multi skilled agents across front and back office areas. The system will allow managers to access reports, dashboards and real time data.

## CPV classification

Telephone network

Source

Contracts Finder (UK)

[View official notice](https://www.contractsfinder.service.gov.uk/notice/3db71bf3-ffc2-42c4-9c8a-bb3dcef4e9c6)

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