Source: https://tendernation.io/opportunities/01a13c0c-8e6f-72a3-9fb5-caae6e7486bc/uk-sbs-fwmrcr17122acas-evaluation-of-acas-online-advice-and-guidance-2017 awarded GB open procedure Suitable for SMEs # UK SBS FWMRCR17122ACAS - Evaluation of ACAS online advice and guidance 2017 [UK Shared Business Services Limited](https://tendernation.io/buyers/uk-shared-business-services-limited) Estimated value £85,000 Published 7 Nov 2017 Deadline Closed 23 Oct 2017 ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. - Small contract value Valued under £135,018 including VAT, the lowest Procurement Act threshold for goods and services. - Open procedure Anyone can submit a full tender; there is no shortlisting stage. [More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses) ## About this tender The overall objective of this research is to evaluate the quality and user experience of written guidance on the Acas website, and whether the service is meeting customer need, with a view to informing the construction of the new Acas website and ongoing efforts to encourage the use of online guidance rather than the helpline. We would also like to establish a baseline against which we can benchmark in future, once the website has been reengineered. To do this, we would like to evaluate the user experience; the ease with which the user can find what they are looking for; subsequent actions taken by the user on the basis of the information they have accessed; success and failure measures. ## CPV classification Research and development consultancy services Source Contracts Finder (UK) [View official notice](https://www.contractsfinder.service.gov.uk/notice/3ba7f822-662b-4cb6-95c5-7675f7e62297) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free](https://tendernation.io/register) [Buyer profile UK Shared Business Services Limited: past awards and live tenders](https://tendernation.io/buyers/uk-shared-business-services-limited) [Sector More Research & development tenders](https://tendernation.io/sectors/research-development) ## More tenders like this [Tees Bird Mapping Project · Natural England · 24 days left · 13 Nov 2026](https://tendernation.io/opportunities/01a158c1-0a39-72df-aac0-991d1747cd02/tees-bird-mapping-project) [Research services – Evaluatie van de implementatie van de proeftuin Pioniersscholen · Vlaamse Overheid · 20 days left · 9 Nov 2026](https://tendernation.io/opportunities/01a156a9-cecf-7255-bee1-542f502ed088/belgium-research-services-evaluatie-van-de-implementatie-van-de-proeftuin-pi) [Research services – KPN/28/2026 „Charakterystyka biogeochemiczna gleb i roślin wybranych torfowisk subalpejskich ze szczególnym uwzględnieniem torfowiska u źródeł Úpy na Równi pod Śnieżką” · Karkonoski Park Narodowy z siedzibą w Jeleniej Górze · 34 days left · 23 Nov 2026](https://tendernation.io/opportunities/01a156a9-97ae-7315-8e1a-e686bca1e724/poland-research-services-kpn282026-charakterystyka-biogeochemiczna-gleb-i) [Research and development services and related consultancy services – Evaluation of Five Pilot Projects Testing Exemptions from Provisions of the Local Government Act, the Property Tax Act, the General Practitioner Regulations, and Other Regulatory Frameworks · Ministry of Local Government and Regional Development · 14 days left · 3 Nov 2026](https://tendernation.io/opportunities/01a156a9-a35e-73b3-8bf4-7d33c32cf58b/norway-research-and-development-services-and-related-consultancy-services-ev) [Research and development services and related consultancy services – Zabezpečenie trvalých a analytických činností pre oblasť dopravy · Ministerstvo dopravy Slovenskej republiky · 30 days left · 19 Nov 2026](https://tendernation.io/opportunities/01a156a9-ce90-72fd-b25d-99b3ee2e8b4b/slovakia-research-and-development-services-and-related-consultancy-services) [Research and development consultancy services – ATU wishes to establish a Panel of National Contact Point Experts across EU Member States to build capacity to incorporate EU Results-Based Payments Schemes in Public or Private Support Schemes. · Atlantic Technological University · 438 days left · 31 Dec 2027](https://tendernation.io/opportunities/01a156a9-ccf1-7050-b440-6554b4a1426f/ireland-austria-slovenia-research-and-development-consultancy-services-atu)