Source: https://tendernation.io/opportunities/01a13c0b-a69d-7389-a13d-6940ae5fa1dc/customer-portal

awarded GB open procedure

# Customer Portal

[Newlon Housing Trust](https://tendernation.io/buyers/newlon-housing-trust)

Estimated value

Not stated

Published

12 Jul 2017

Deadline

Closed

15 Sept 2017

## Who can bid

- Open procedure

    Anyone can submit a full tender; there is no shortlisting stage.

## About this tender

Newlon (NHT) delivers services to the residents of 8,000 affordable rented, shared ownership and leasehold homes across North and East London. Our main services include:

- Letting properties
- Repairing properties
- Maintaining the grounds and communal areas of our estates and buildings
- Managing applications from residents who want to buy or exchange their home
- Managing local issues such as nuisance and anti-social behaviour

NHT is seeking bids from suitably skilled and experienced suppliers to develop and maintain a customer portal for residents. NHT wish to use digital channels to improve services for residents and become more efficient. We intend to migrate more and more services and we expect the resident portal to be our primary digital platform. The portal will closely integrate with NHT's existing WordPress website and be driven by Microsoft Dynamics 365. The portal will enable customers to update information, check progress, make payments and communicate more effectively with NHT. The portal will need to be innovative and developed to be future proof. The contract value of £60,000 (including VAT) is an estimate for the first phase of development excluding licence and maintenance costs. However, the scope of the award is for a contract of up to 3 years to allow for future phases of incremental development and support.

The tender documents can be accessed on the Bravo Solutions Local Government Sourcing portal at the following address:

[localgovsourcing.co.uk/web/login.shtml](https://www.localgovsourcing.co.uk/web/login.shtml)

Read full description

## CPV classification

Software package and information systems

Source

Contracts Finder (UK)

[View official notice](https://www.contractsfinder.service.gov.uk/notice/2fb95051-c842-4a07-8101-7f551154cb1c)

Never miss a tender like this again

Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start.

[Track tenders free](https://tendernation.io/register)

[Buyer profile Newlon Housing Trust: past awards and live tenders](https://tendernation.io/buyers/newlon-housing-trust) [Sector More Software packages & information systems tenders](https://tendernation.io/sectors/software-information-systems)

## More tenders like this

[Preliminary Market Engagement - Corporate Enterprise Resource Planning (ERP) · North East Lincolnshire Borough Council · 21 days left · 9 Nov 2026](https://tendernation.io/opportunities/01a15410-bf5e-72d1-8225-fbabeaba595f/preliminary-market-engagement-corporate-enterprise-resource-planning-erp) [Servers – Dostawa serwerów do klastra wirtualizacyjnego · Politechnika Rzeszowska · 2 days left · 21 Oct 2026](https://tendernation.io/opportunities/01a15183-2e23-7066-ba48-4fc2a9243b50/poland-servers-dostawa-serwerow-do-klastra-wirtualizacyjnego) [License management software package – Dostawa licencji bezpieczeństwa do Systemu DNS · Poczta Polska S.A. · 16 days left · 3 Nov 2026](https://tendernation.io/opportunities/01a15183-20fa-7396-87e7-40ce84cb0f4d/poland-license-management-software-package-dostawa-licencji-bezpieczenstwa-d) [Security software package – Pořízení a implementace integrovaného řešení EDR/XDR a SIEM · Fakultní nemocnice Plzeň · 30 days left · 18 Nov 2026](https://tendernation.io/opportunities/01a15183-1e5d-73ea-989e-b9c221c4c490/czechia-security-software-package-porizeni-a-implementace-integrovaneho-rese) [Computer servers – „Dostawa serwerów komputerowych wraz z dedykowanymi kartami graficznymi dla Copernicus PL Sp. z o.o.” · Copernicus Podmiot Leczniczy Spółka Z Ograniczoną Odpowiedzialnością · 3 days left · 22 Oct 2026](https://tendernation.io/opportunities/01a15183-08e5-7339-9a05-be1adf5996b5/poland-computer-servers-dostawa-serwerow-komputerowych-wraz-z-dedykowanymi) [Software package and information systems – Datenerfassungssystem · Dataport AöR · 15 days left · 3 Nov 2026](https://tendernation.io/opportunities/01a15183-43c5-7007-89f5-0ea2d1525f27/germany-software-package-and-information-systems-datenerfassungssystem)