Source: https://tendernation.io/opportunities/01a13c0b-0e54-72a7-8084-4f56b8126180/gb-middlesbrough-supporting-organisational-change-mapping-the-student-journey closed GB open procedure Suitable for SMEs # Gb-middlesbrough: supporting organisational change mapping the student journey [Teesside University](https://tendernation.io/buyers/teesside-university) Estimated value £25,000 to £50,000 Published 8 Dec 2017 Deadline Closed 8 Jan 2018 ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. - Buyer says suitable for VCSEs The buyer ticked “suitable for voluntary, community and social enterprises” on the notice. - Small contract value Valued under £135,018 including VAT, the lowest Procurement Act threshold for goods and services. - Open procedure Anyone can submit a full tender; there is no shortlisting stage. [More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses) ## About this tender The University has developed and agreed a Strategic Transformation and Change Programme (TCP) to drive, co-ordinate, support and deliver the necessary changes in University structures, infrastructure, systems, processes and culture. The programme will be managed and co-ordinated by a newly established team (the Transformation and Organisational Development team) which reports to the Chief Operating Officer and the Vice-Chancellor. The team comprises of a Deputy Director, Programme Manager, Service Excellence Manager and Transformation and Organisational Development consultants. Working with Teesside University staff to map and critically evaluate the Teesside University student journey from pre-student (pre-enquiry) to post-student (alumni) for all streams of Students. The successful bidder will be expected to: •Undertake a mapping exercise of the student journey, producing a detailed student journey map. The mapping will: oProduce an 'as-is' understanding of the student touchpoints oarticulate key systems and processes associated with the services delivered at these touchpoints oEvaluate impact (direct or indirect) of current systems and practices on the student journey (highlighting any difference in school practices). •Identify opportunities for innovation, improvements and efficiencies at each stage of the Teesside University student journey. Outcomes of the project will be the production of a detailed student journey map, which includes identified processes aligned to the journey and recommended improvements. Additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement. Read full description ## CPV classification Higher education services Source Contracts Finder (UK) [View official notice](https://www.contractsfinder.service.gov.uk/notice/27bf2f3b-d4c8-4394-b562-2639dc05d5d7) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. 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