Source: https://tendernation.io/opportunities/01a13c08-ee89-7344-8560-fb33ab4de464/microsoft-premier-support

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awardedGBdirect award procedure

# Microsoft Premier Support

[Department For Education](https://tendernation.io/buyers/department-for-education)

Estimated value

£730,000

Published

28 Apr 2017

Deadline

Closed

28 Feb 2017

## About this tender

Microsoft Premier Support for both SFA and DfE for the period commencing 05/03/2017 Expiring 04/03/2018.

Microsoft Service Delivery Manager will facilitate the continual improvement of the SFA and DfE IT infrastructure and operations by delivering: Service Delivery Planning, Incident, Escalation and Crisis Management, Remediation planning, Incident Reporting, Trend Analysis, Post Incidents Reviews, Information distribution and Premier Contract Management.

Microsoft Application Development Management (ADM) will support the SFA and DfE's development of solutions on the Microsoft Cloud Platform (Azure). The ADM will be aligned to the developers accelerate innovation, reduce risk and modernise solutions, aligned to the Department's core business objectives.

Reactive and Advisory Support; Premier Architectural Services - Cloud Development (per solution) to include: - Learning Records System (LRS) and Legacy.

Designated Support Engineer - Hours can be aligned to any technology i.e. Exchange Messaging, SCOM/OMS Monitoring, Azure, Security/Identity, Service Management and SharePoint.

## CPV classification

IT services: consulting, software development, Internet and support

Source

Contracts Finder (UK)

[View official notice ](https://www.contractsfinder.service.gov.uk/notice/0cb59d3c-fdb0-4b71-9074-6abeaf96f38e)

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