Source: https://tendernation.io/opportunities/01a13c08-1e05-716b-b9dc-a51aa3828c89/nhs-leeds-ccgs-active-signposting

closed GB open procedure Suitable for SMEs

# NHS Leeds CCGs Active Signposting

[eMBED Health Consortium](https://tendernation.io/buyers/embed-health-consortium)

Estimated value

£115,000 to £120,750

Published

30 Jun 2017

Deadline

Closed

31 Jul 2017

## Who can bid

- Buyer says suitable for SMEs

    The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid.
- Buyer says suitable for VCSEs

    The buyer ticked “suitable for voluntary, community and social enterprises” on the notice.
- Open procedure

    Anyone can submit a full tender; there is no shortlisting stage.

[More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses)

## About this tender

NHS Leeds West CCG on behalf of the three Leeds CCGs, including NHS Leeds North CCG and NHS Leeds South and East CCG wish to contract with a provider to provide a training and development programme for practice teams to prepare and enable them for working differently for Leeds GP practices (Active Signposting).

NHS England (NHSE) has committed national funding to support some change areas outlined in the GPFV. Funding for training of front of house in general practice will support skills and confidence for staff to play a greater role in the active sign-posting of patients. Both of these developments will free up GP time to be able to focus care on the most complex patients, as endorsed by the British Medical Association and Royal College of Nursing.

There are already good examples of local practice teams embracing change and working differently but there are also some practices who are more resistant to the changes outlined in the GPFV and need support about the benefits of new ways of working.

Although not part of this tender, a communications campaign will run alongside this work as we recognize that in order to successfully implement this change into general practice, it will be necessary to engage with the general population to communicate the purpose and benefit of the general practice workforce changes. The general population must be informed of the change in communication style and approach at the front desk that this will engender.

The active sign-posting process starts with the receptionist understanding the reason that the patient is contacting the practice, and then sign-posting them to the appropriate service / process

### Objectives

â&#128;¢ All staff working in reception in all Leeds GP practices receive appropriate training to develop the skills required to feel confident and competent to carry out active signposting to agreed standards.

â&#128;¢ All practice teams to be prepared, enabled and have plans to support front line staff engaged in active sign-posting, and for the implementation of active signposting.

â&#128;¢ All practice teams to understand and appreciate the context and drivers of the GPFV and the utilisation of a broader primary care workforce, and why this is national policy.

Additional information:

The service specification and the electronic application form can be found online at [nhssourcing.co.uk](https://www.nhssourcing.co.uk) .

The successful provider will be required to sign the NHS Standard Contract for the service, accepting all terms and conditions.

A quality bonus scheme will be available.

Potential Providers are asked to please note the Following:

â&#128;¢ Service specifications and the electronic application form can be found online at [nhssourcing.co.uk](https://www.nhssourcing.co.uk).

â&#128;¢ Applications will be received until 31/07/2017

â&#128;¢ If applicants are asked clarification questions during the evaluation stage they will have 48 hours to respond.

Read full description

## CPV classification

Health training services

Source

Contracts Finder (UK)

[View official notice](https://www.contractsfinder.service.gov.uk/notice/0264c86e-a15b-4569-84dd-643e53f83884)

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