Source: https://tendernation.io/opportunities/01a13c07-1b9a-7168-92dd-c308c8980aa4/ss14-100-mystery-shopping-at-hwrcs awarded GB open procedure Suitable for SMEs # SS14 100 - Mystery Shopping at HWRC's [Due North Limited](https://tendernation.io/buyers/due-north-limited) Estimated value £200,000 Published 18 Nov 2016 Deadline Closed 28 Jul 2015 ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. - Open procedure Anyone can submit a full tender; there is no shortlisting stage. [More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses) ## About this tender The objective of this opportunity is to undertake a programme of mystery shopping across all facilities in its network of Household Waste Recycling Centres within the Growth Environment and Transport Directorate. Waste Management currently has 18 Household Waste Recycling Centres (HWRCs) across the County with total customer throughput each week equating to around 69,000 visits. Waste Management is committed to providing a high level of service to its customers and recognises that one of the key ways of achieving this is through obtaining customer feedback. The successful provider will be responsible for the planning and execution of a maximum of 864 mystery shops (48 per site) over a 12 month period. The contract is anticipated to commence upon 1st December and will continue for a period of three years (36 months) with an option to extend for further period(s) up to a maximum of two years (24 months).Potential providers are invited to express an interest and download the documentation from the Kent Business Portal ([kentbusinessportal.org.uk](https://www.kentbusinessportal.org.uk)). If the provider is not already registered on the portal, registration will be required. Expressions of interest cannot be submitted by any other means. ## CPV classification Performance review services Source Contracts Finder (UK) [View official notice](https://www.contractsfinder.service.gov.uk/notice/f7cd4b3b-adc8-11e6-9901-0019b9f3037b) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free](https://tendernation.io/register) [Buyer profile Due North Limited: past awards and live tenders](https://tendernation.io/buyers/due-north-limited) [Sector More Business services tenders](https://tendernation.io/sectors/business-services) ## More tenders like this [Guard services – Élőerős őrzés-védelmi szolgáltatás nyújtása 2027 · Jósa András Múzeum · 30 days left · 18 Nov 2026](https://tendernation.io/opportunities/01a156a9-f5b7-731d-af9f-b33205ef5a66/hungary-guard-services-eloeros-orzes-vedelmi-szolgaltatas-nyujtasa-2027) [Printing and distribution services – impression, façonnage, MISE SOUS PLI et routage de supports de communication POUR LES services DU departement de lot-et-garonne - 4 lots · Conseil Départemental du Lot-et-Garonne · 44 days left · 3 Dec 2026](https://tendernation.io/opportunities/01a156a9-6342-737e-9c91-e518c28582e6/france-printing-and-distribution-services-impression-faconnage-mise-sous-p) [Staff development services – Chefscoachning · Kriminalvården · 31 days left · 19 Nov 2026](https://tendernation.io/opportunities/01a156a9-98d2-71d0-bc35-e30ecdc9f40f/sweden-staff-development-services-chefscoachning) [Recruitment services – Upphandling avseende Rekryteringstjänster för koncernen Almi AB med dotterbolag · Almi AB · 30 days left · 18 Nov 2026](https://tendernation.io/opportunities/01a156a9-ae74-7220-9c41-43336fb80bd5/sweden-recruitment-services-upphandling-avseende-rekryteringstjanster-for-ko) [Evaluation consultancy services – Achiziția de Servicii de evaluare a Strategiei Naționale de Specializare Inteligentă (SNCISI) 2022-2027 precum și a Planului Național de Cercetare Dezvoltare și Inovare 2022-2027 (PNCDI IV) · Autoritatea Nationala pentru Cercetare · 15 days left · 3 Nov 2026](https://tendernation.io/opportunities/01a156a9-ff29-70e9-8ce7-e1917b432c09/romania-evaluation-consultancy-services-achizitia-de-servicii-de-evaluare-a) [Advertising and marketing services – Personalmarketingagentur\_Stellenanzeigen · Berliner Feuerwehr · 31 days left · 20 Nov 2026](https://tendernation.io/opportunities/01a156a9-6347-72f7-8491-b98e903a3ff7/germany-advertising-and-marketing-services-personalmarketingagentur-stellena)