Source: https://tendernation.io/opportunities/01a13c05-8d3e-727c-b136-c4670a0146dc/nino-confirmation-research

awarded GB open procedure Suitable for SMEs

# NINO Confirmation Research

[H M Revenue & Customs](https://tendernation.io/buyers/h-m-revenue-customs)

Estimated value

£39,375

Published

18 Nov 2016

Deadline

Closed

31 Mar 2016

## Who can bid

- Buyer says suitable for SMEs

    The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid.
- Small contract value

    Valued under £135,018 including VAT, the lowest Procurement Act threshold for goods and services.
- Open procedure

    Anyone can submit a full tender; there is no shortlisting stage.

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## About this tender

### Market Research MR130001 Framework Agreement contract

The overall aim of the research is to understand why customers are asking HMRC for their National Insurance number in writing.

From October 2011 plastic National Insurance number cards were no longer issued and were replaced with a National Insurance number letter on HMRC headed paper.

Demand for confirmation of a National Insurance number has risen by 21% over the past 5 years with c560,000 calls to our helpline and c330,000 written requests in 2014/15. Indication is that volumes will continue to rise.

Call sampling suggests a wide range of demand drivers, including third parties, are increasing volumes on HMRC. Additional sample testing has identified that 97% of customers wanted their National Insurance number confirmed in writing from HMRC compared to just 3% who would accept phone confirmation.

## CPV classification

Research and development services and related consultancy services

Source

Contracts Finder (UK)

[View official notice](https://www.contractsfinder.service.gov.uk/notice/e7ce4c0b-adc9-11e6-9901-0019b9f3037b)

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