Source: https://tendernation.io/opportunities/01a13c05-2bb2-727f-b20c-f0b77e57ef03/the-provision-of-a-customer-relationship-managment-solution-and-associated-servi awarded GB open procedure Suitable for SMEs # The Provision of a Customer Relationship Managment Solution and Associated Services [Leicester city council](https://tendernation.io/buyers/leicester-city-council) Estimated value £1,400,000 Published 18 Nov 2016 Deadline Closed 18 Sept 2015 ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. - Open procedure Anyone can submit a full tender; there is no shortlisting stage. [More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses) ## About this tender The Council is inviting tenders for a single Contractor for the provision of a Customer Relationship Management System, Training and Implementation, System Support & Maintenance and on-going Development of the System and on a non-exclusive basis, as called off, additional functionality that maybe required over the term of (“the Contract”). This opportunity is not broken into Lots as the requirement is for single sign on solution and associated services only. The Contract is for an initial term of four (4) years with the option to extend for a further six (6) years in two(2) year periods Expected commencement date is 1st October 2015, with a go live date of no later than the 1st January 2016 Type of Procedure - Competitive procedure with negotiation. The Council reserves the right under regulation 19 of Public Contract Regulations 2015 to carry out the competitive procedure with negotiation in successive stages in order to reduce the number of tenders to be negotiated. The negotiation stage is subject to the Council’s reserved right of awarding contract following evaluation of initial tenders and without conducting any negotiation. All Tenderers should therefore take care to fully explain their offer and submit their best offer in their initial tender submission. ## CPV classification Helpdesk and support services Source Contracts Finder (UK) [View official notice](https://www.contractsfinder.service.gov.uk/notice/e3f89574-adc8-11e6-9901-0019b9f3037b) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free](https://tendernation.io/register) [Buyer profile Leicester city council: past awards and live tenders](https://tendernation.io/buyers/leicester-city-council) [Sector More IT services tenders](https://tendernation.io/sectors/it-services) ## More tenders like this [System and support services – SAP Standard Support + Back Maintenance na obdobie dvoch rokov · Železničná spoločnosť Slovensko, a.s. · 22 days left · 10 Nov 2026](https://tendernation.io/opportunities/01a156a9-954d-73c0-81ac-1f5c5ea830f6/slovakia-system-and-support-services-sap-standard-support-back-maintenance) [IT services: consulting, software development, Internet and support – Servicios de mantenimiento, soporte y desarrollo evolutivo de los sistemas de gestión de subvenciones y de digitalización de los procesos internos de ACCIÓ · Agencia Para la Competitividad de la Empresa · 30 days left · 18 Nov 2026](https://tendernation.io/opportunities/01a156a9-6297-7227-819a-e22aac2c6068/spain-it-services-consulting-software-development-internet-and-support-se) [Wide area network services – Erbringung einer WAN-Infrastruktur sowie weiterer Dienste · LOTTO Hamburg GmbH · 31 days left · 19 Nov 2026](https://tendernation.io/opportunities/01a156a9-abf6-71bd-a863-0c1e01529da6/germany-wide-area-network-services-erbringung-einer-wan-infrastruktur-sowie) [Maintenance of information technology software – Usluga održavanja informacijskog sustava Kaznene evidencije · Ministarstvo Pravosuđa, Uprave I Digitalne Transformacije · 11 days left · 30 Oct 2026](https://tendernation.io/opportunities/01a156a9-ea7b-7106-8a81-051afa7f2539/croatia-maintenance-of-information-technology-software-usluga-odrzavanja-inf) [IT services: consulting, software development, Internet and support – „Осигуряване на възможност за електронно таксуване на пътниците чрез цялостно решение, базирано на пътнически профили, предоставяно като услуга (SaaS), за нуждите на „Тролейбусен транспорт” ЕООД, гр. Плевен“ · ТРОЛЕЙБУСЕН ТРАНСПОРТ ЕООД · 23 days left · 11 Nov 2026](https://tendernation.io/opportunities/01a156a9-752e-72e2-9fcc-3b0ec97760cb/bulgaria-it-services-consulting-software-development-internet-and-support) [IT services: consulting, software development, Internet and support – Utrzymanie w ruchu i rozwój systemu informatycznego SIOEZ w tym prace programistyczne oraz usługi im towarzyszące · Centralna Komisja Egzaminacyjna · 15 days left · 3 Nov 2026](https://tendernation.io/opportunities/01a156a9-6358-70a4-99f9-c3f4d782f582/poland-it-services-consulting-software-development-internet-and-support-u)