Source: https://tendernation.io/opportunities/01a13c05-2642-72b3-975b-7030992b878f/gb-stafford-sarh-two-way-sms-procurement closed GB open procedure Suitable for SMEs # GB-Stafford: SARH Two Way SMS Procurement [Stafford & Rural Homes](https://tendernation.io/buyers/stafford-rural-homes) Estimated value £25,000 to £50,000 Published 12 Jul 2016 Deadline Closed 22 Aug 2016 ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. - Small contract value Valued under £135,018 including VAT, the lowest Procurement Act threshold for goods and services. - Open procedure Anyone can submit a full tender; there is no shortlisting stage. [More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses) ## About this tender The provision of a Two-Way SMS solution. The High Level Business Requirements are detailed below: ♣To provide customers with a new and more convenient way of contacting SARH. ♣To provide SARH with a more convenient way of contacting Customers. ♣To potentially deliver efficiencies for call handling in all departments across the organisation. ♣To encourage more use of online services. ♣To further improve the SARH customer service / growth offer. ♣Enhance the reputation of SARH for innovation and help underpin future partnerships. Background on requirements for SMS / Expected Business Benefits ♣More communication choices for customers ♣Better Customer satisfaction ♣A more coherent view within SARH of customer satisfaction levels / views / concerns etc. ♣A reduction in the call volume to Customer Services (50% of calls currently concern repairs) ♣Increase in paperless transactions ♣Easy way to facilitate brief transactional customer satisfaction surveys ♣Automated workflow to streamline operations ♣Some operations will be more effective via SMS than phone or letter i.e. Early low level rent arrears progression by SMS / reminder of gas servicing on the day to reduce no shows. ♣Less intrusive form of communication for customers ♣Easier proactive communications – Early low level rent arrears reminders by text etc. ♣Bulk Texting by criteria - e.g. send a particular text to all over 1 week in arrears ♣Lower volume of calls, letters and emails due to 1st line filtering by the Customer Services Team and increased closure of calls. ♣Economies of scale by increasing the capacity of Customer Services without increasing staffing ♣Reduced Printing / Phone calls / Letters Additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement. Read full description ## CPV classification Software package and information systems Source Contracts Finder (UK) [View official notice](https://www.contractsfinder.service.gov.uk/notice/e3cdfdca-adc9-11e6-9901-0019b9f3037b) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. 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