Source: https://tendernation.io/opportunities/01a13c04-d5a0-71a5-85b2-2e9ce403a477/customer-journey-mapping-exercise closed GB open procedure # Customer Journey Mapping Exercise [British Red Cross](https://tendernation.io/buyers/british-red-cross) Estimated value £50,000 to £180,000 Published 9 Oct 2015 Deadline Closed 6 Nov 2015 ## Who can bid - Open procedure Anyone can submit a full tender; there is no shortlisting stage. ## About this tender Red Cross wishes to establish a Contract for the delivery of a customer journey mapping exercise that will identify the ways in which service users contact the Red Cross, how their contact is handled and what processes are employed to resolve that contact. Recommendations will be sought on the optimal way of handling and recording Red Cross contacts and how the Organisation can move from its current position to that optimal approach. ## CPV classification Research and development services and related consultancy services Source Contracts Finder (UK) [View official notice](https://www.contractsfinder.service.gov.uk/notice/e03963ce-adc8-11e6-9901-0019b9f3037b) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free](https://tendernation.io/register) [Buyer profile British Red Cross: past awards and live tenders](https://tendernation.io/buyers/british-red-cross) [Sector More Research & development tenders](https://tendernation.io/sectors/research-development) ## More tenders like this [Included Outside Publication Faith in Nature · Natural England · 16 days left · 3 Nov 2026](https://tendernation.io/opportunities/01a14a29-a2ce-7073-851a-05dd5c86a64c/included-outside-publication-faith-in-nature) [The provision of an online family history service for wales · The National Library of Wales · 32 days left · 19 Nov 2026](https://tendernation.io/opportunities/01a14571-3ab0-72b7-a215-c1db7fc1c138/the-provision-of-an-online-family-history-service-for-wales) [Cymru Can Strategy Review · Future Generations Commissioner for Wales · 22 days left · 9 Nov 2026](https://tendernation.io/opportunities/01a14571-3b47-71a7-b7c4-7d49c6871347/cymru-can-strategy-review) [Sector research for councils to learn from collaborative ICT delivery in local government · Improvement and Development Agency for Local Government (IDeA) · 29 days left · 16 Nov 2026](https://tendernation.io/opportunities/01a14503-584b-7036-bbe3-327b4e51c3c7/sector-research-for-councils-to-learn-from-collaborative-ict-delivery-in-local-g) [Research and development services and related consultancy services – Multiannual FWC on monitoring, research and analysis related to VET and qualifications · European Centre for the Development of Vocational Training, CEDEFOP - European Centre for the Development of Vocational Training · 58 days left · 15 Dec 2026](https://tendernation.io/opportunities/01a14210-1b58-70d6-9e0f-07f8589ea85c/greece-research-and-development-services-and-related-consultancy-services-mu) [Research services – Istraživanja vrsta i staništa u sklopu projekta PKK "Poboljšano upravljanje PPLP" · Javna ustanova Park prirode Lonjsko polje · 30 days left · 17 Nov 2026](https://tendernation.io/opportunities/01a14210-312a-7230-92e1-4783caf49f90/croatia-research-services-istrazivanja-vrsta-i-stanista-u-sklopu-projekta-pk)