Source: https://tendernation.io/opportunities/01a13c04-b910-715e-9b4a-50d16dd54c06/gb-leeds-yorkshire-housing-itil-service-management-software-solution

closed GB open procedure Suitable for SMEs

# GB-Leeds: Yorkshire Housing - ITIL Service Management Software Solution

[Yorkshire Housing Ltd](https://tendernation.io/buyers/yorkshire-housing-ltd)

Estimated value

£50,000 to £100,000

Published

8 Oct 2015

Deadline

Closed

20 Nov 2015

## Who can bid

- Buyer says suitable for SMEs

    The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid.
- Small contract value

    Valued under £135,018 including VAT, the lowest Procurement Act threshold for goods and services.
- Open procedure

    Anyone can submit a full tender; there is no shortlisting stage.

[More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses)

## About this tender

The objectives of the procurement are to identify an ITIL Service Management Software Solution that will:

- Support the delivery of the ITIL framework within the business.
- Provide a tool that will help support IT deliver on its Fit for the Future strategic commitments currently being formulated.
- Provide the opportunity to report business specific information to different business areas.
- Assist in the identification and analysis of the call types.
- Provide the data to proactively target, and lower, the number of calls providing improved efficiency to the operation of the wider business.
- The solution should also provide the mechanism to support a ‘small change process’.
- Provide a self service facility for users to register incidents and requests.
- Maintain and publish a Service Catalogue.
- Facilitate performance improvement and better management of the ICT Team.

Additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement, and the contract will be awarded on the basis of the most economically advantageous tender.

## CPV classification

Software package and information systems

Source

Contracts Finder (UK)

[View official notice](https://www.contractsfinder.service.gov.uk/notice/df4e74fe-adc8-11e6-9901-0019b9f3037b)

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[Buyer profile Yorkshire Housing Ltd: past awards and live tenders](https://tendernation.io/buyers/yorkshire-housing-ltd) [Sector More Software packages & information systems tenders](https://tendernation.io/sectors/software-information-systems)

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