Source: https://tendernation.io/opportunities/01a13c03-47af-70a5-a6e2-3635f49ab465/friends-and-family-test

closed GB restricted procedure

# Friends and Family Test

[Chelsea & Westminster Hospital and The Royal Marsden NHS Foundation Trusts](https://tendernation.io/buyers/chelsea-westminster-hospital-and-the-royal-marsden-nhs-foundation-trusts)

Estimated value

£100,000 to £200,000

Published

23 Jun 2016

Deadline

Closed

22 Jul 2016

## About this tender

Chelsea and Westminster Hospital which includes the Chelsea & West Middlesex Hospital sites is looking to appoint a suitably qualified and experienced provider to supply the latest technology and support systems to host the national NHS Friends and Family Test (including Staff FFT). The methods of data collection should include as a minimum text messaging, IVM, on-line, agent calls and paper surveys. In addition the Trust requires providers to have the ability and resource to analysis and accurately submit data that is fit for UNIFY. Providers must provide tools to support staff engagement - for example, a dashboard, accurate reporting ability, and thematic analysis. Specialist support regarding patient experience including training for the qualitative tools and staff engagement events.

Additional information: Instructions to Suppliers: As detailed within the PQQ bidders are requested to register on the LPP

Procurement Portal and access the information via Ref No A9VC-SPFCTZ

[lppsourcing.org](https://www.lppsourcing.org/procontract/lpp/portal.nsf)

## CPV classification

Survey services

Source

Contracts Finder (UK)

[View official notice](https://www.contractsfinder.service.gov.uk/notice/d028f7ae-adc9-11e6-9901-0019b9f3037b)

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