Source: https://tendernation.io/opportunities/01a13c02-775e-707c-a977-dd64bcaf9265/automated-telephony cancelled GB open procedure # Automated Telephony [Cornwall Council](https://tendernation.io/buyers/cornwall-council) Estimated value Not stated Published 18 Nov 2016 Deadline Rolling deadline ## Who can bid - Open procedure Anyone can submit a full tender; there is no shortlisting stage. ## About this tender As part of the Customer Access Programme, Cornwall Council are seeking innovative ways to deliver customer contact and customer self service. Currently our contact centre receives over 850,000 calls a year for a number of services that are offered from our customer services centre. We are seeking solutions that can reduce manual handling of those calls but also ensure a good level of customer satisfaction. After the implementation of automated telephony in our Council Tax and Benefits services, we are now seeking to explore through market ways to build on this work. Our customer access programme aims to save £2million in the next 3 years and telephony is one area where there is opportunity to make significant reductions in demand to our contact centre and back office. As such we have defined 4 areas we wish to explore as set out below: - Management of general enquiries and switchboard services - Automated self-service for customers to access information, pay bills, provide information receive updates - Automated integration into back office - Out of hours The outcome we seek for this exercise is to define which technologies fit with our digital by preference approach for customer access with a clear view to ensure that we manage customer satisfaction to a good or high level. As part of this process interested parties are invited to complete the attached questionnaire, following which they may be invited to discuss their offering in more detail. Read full description ## CPV classification Software implementation services Source Contracts Finder (UK) [View official notice](https://www.contractsfinder.service.gov.uk/notice/c83d617e-adc9-11e6-9901-0019b9f3037b) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free](https://tendernation.io/register) [Buyer profile Cornwall Council: past awards and live tenders](https://tendernation.io/buyers/cornwall-council) [Sector More IT services tenders](https://tendernation.io/sectors/it-services) ## More tenders like this [Computer facilities management services – IT-tjänster · Kalmar Läns Museum · 29 days left · 16 Nov 2026](https://tendernation.io/opportunities/01a15183-8774-723e-83a8-af2cae60c2ed/sweden-computer-facilities-management-services-it-tjanster) [Software implementation services – DNS - Metada Platform - licence a související implementační, konzultační, analytické a školicí služby · DIAMO, státní podnik · 36 days left · 23 Nov 2026](https://tendernation.io/opportunities/01a15183-8989-719a-85fd-f036dc09b9df/czechia-software-implementation-services-dns-metada-platform-licence-a-s) [IT services: consulting, software development, Internet and support – Integrale ICT-dienstverlening · Stichting TWijs · 43 days left · 30 Nov 2026](https://tendernation.io/opportunities/01a15183-8078-70d7-8df3-40f25f4d83c5/netherlands-it-services-consulting-software-development-internet-and-suppor) [Software supply services – CRE\_2026\_092 Renouvellement des licences Varonis · CREOS Luxembourg S.A. · 27 days left · 15 Nov 2026](https://tendernation.io/opportunities/01a15183-411c-7086-9da9-540c2fa32c64/luxembourg-software-supply-services-cre-2026-092-renouvellement-des-licences) [Software supply services – Vergabe zur Ablösung der bestehenden SAP-Lösung im Bereich Personal · Westfälische Verkehrsgesellschaft mbH · 29 days left · 16 Nov 2026](https://tendernation.io/opportunities/01a15183-0636-71ff-ab09-9dda4a94f77c/germany-software-supply-services-vergabe-zur-ablosung-der-bestehenden-sap-lo) [IT services: consulting, software development, Internet and support – L-Bank - Europaweite Vergabe einer KI-gestützten Lösung zur Verarbeitung von Elterngeldanträgen und Nachweisen im Verhandlungsverfahren mit Teilnahmewettbewerb nach VgV · Landeskreditbank Baden-Württemberg - Förderbank - (L-Bank) · 29 days left · 16 Nov 2026](https://tendernation.io/opportunities/01a15183-95b1-7144-aa3a-6e4de7a75864/germany-it-services-consulting-software-development-internet-and-support)