Source: https://tendernation.io/opportunities/01a13c02-4078-71ae-8357-b9522972ba7f/rfq028-customer-relationship-management-system-crm

awarded GB open procedure

# RFQ028 Customer Relationship Management System (CRM)

[City College Plymouth](https://tendernation.io/buyers/city-college-plymouth)

Open field

Estimated value

£30,000

Published

18 Nov 2016

Deadline

Closed

24 Jun 2016

## Who can bid

- Small contract value

    Valued under £135,018 including VAT, the lowest Procurement Act threshold for goods and services.
- Open procedure

    Anyone can submit a full tender; there is no shortlisting stage.

## About this tender

In order to facilitate more effective customer services and relationship management, City College Plymouth is seeking to contract with a single supplier for the provision and support of a new integrated Customer Relationship Management (CRM) system. Initially the CRM will be utilised by the Marketing and Corporate Relationship teams (20 users), with the view to expanding in the future.

Quotes are sought for the initial three year period.

Edit Date 20 June 2016: Following a number of clarification questions, an additional Clarifications Document has been added to the attachments

Additional information: Document standards:

• Text must be in Microsoft Word format;

• Price tables must be in Microsoft Excel format (using pricing schedule in Appendix A);

• Supportive evidence may additionally be submitted in PDF format;

• Images, Designs, and other supporting evidence may be in either JPEG or PDF format

• Videos are accepted in most available formats. If compatibility issues arise the College will contact the bidder for an alternative format

• Signed Agreement Acceptance and Declaration

• Completed Appendix C – Mandatory & Discretionary Grounds for Exclusion

• Completed Appendix D – Suitability Assessment – Please note this suitability assessment will not be viewed unless you are the winning tenderer. Failure at this stage may prevent the contract from being awarded.

Read full description

## CPV classification

Software-related services

Source

Contracts Finder (UK)

[View official notice](https://www.contractsfinder.service.gov.uk/notice/c5779e5c-adc9-11e6-9901-0019b9f3037b)

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