Source: https://tendernation.io/opportunities/01a13c02-243c-7321-bb9b-b306a9803300/voip-telephony-lot-1-mobile-phones-lot-2-and-ict-support-services-lot-3 awarded GB open procedure Suitable for SMEs # VOIP Telephony (Lot 1), Mobile Phones (Lot 2) and ICT Support Services (Lot 3) [Blue Orchid](https://tendernation.io/buyers/blue-orchid) Estimated value Not stated Published 18 Nov 2016 Deadline Closed 17 Sept 2015 ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. - Buyer says suitable for VCSEs The buyer ticked “suitable for voluntary, community and social enterprises” on the notice. - Open procedure Anyone can submit a full tender; there is no shortlisting stage. [More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses) ## About this tender Please refer to our website to access full details. The service comprises a range of business advisory and grant awarding services to growth SMEs. Working with a number of partners across the sub-region, Blue Orchid wishes to procure the following services as 3 Lots: • LOT 1 - Provision of VOIP telephone system • LOT 2 - Provision of mobile telephones • LOT 3 - Provision of ICT Support Services Please note: Applicants may tender for any or all of the LOTs. Please note: Blue Orchid has not yet been awarded ERDF funds and there is therefore no guarantee that there will be an award of a contract, as this service is dependent on securing ERDF funding. Please note, therefore that response to this submission is at the sole cost of the supplier. Additional information: Please note: Closing time for submissions on end date is 9:00 a.m. ### Q&A ### VoIP Telephony Is it possible to provide the address or a phone number of the premises? I need to ensure that the broadband bandwidth available can offer the business 10 x consecutive calls without reducing call quality. The service will locate to new premises in Cheshire at Gadbrook Park Do you want to use a single broadband for both internet usage and call traffic? We would wish the solution that ensures the highest possible quality in terms of (uptime and redundancy), but leave the final recommendation to the bidder. How many hunt groups do you require? We would require the service to be able to “fall over” to two other departments There is no mention of voicemails for each user or for the hunt groups, is there a requirement for a voicemail service? We see voicemail, as an addition but not an essential What will happen to the call out of hours will they need transferring to an external number or would you prefer an out of hours message? ### We would transfer to a recorded message Does the site have cat5 cabling installed for each desk phone location? We will ensure the site is fully cabled for installation beforehand Is there a cabinet installed at the site with any free space to house additional equipment? There will be rack space for housing of the equipment ### Mobiles IS there any preference to the mobile network you prefer? ### None How much mobile data is required for each user? We would require staff to be able to access emails and attachments, but use would not be abnormally high Would you prefer 3G or 4G data? ### No preference Is there any preference to the mobile phone device that is required that will be using an Android operating system? ### No preference Will you require new mobile numbers for all 10 devices or will you be porting over existing numbers from a UK mobile network? We can accommodate either new numbers or port. We have no preference either way Read full description ## CPV classification Computer support and consultancy services Source Contracts Finder (UK) [View official notice](https://www.contractsfinder.service.gov.uk/notice/c4a925d5-adc8-11e6-9901-0019b9f3037b) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. 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