Source: https://tendernation.io/opportunities/01a13c00-8f66-713d-8124-60dd555c1f0e/lu00477-the-provision-of-an-it-service-management-tool closed GB open procedure # LU00477 - The Provision of an IT Service Management Tool [Loughborough University](https://tendernation.io/buyers/loughborough-university) Estimated value Not stated Published 25 May 2016 Deadline Closed 10 Jun 2016 ## Who can bid - Open procedure Anyone can submit a full tender; there is no shortlisting stage. ## About this tender The University implemented its first formal IT service management processes in 2011, along with the service management tool (ServiceNow) which it currently uses. These processes and the tool are used by all members of staff within the central IT Services; and are also partly adopted by a small number of professional services departments along with teams of School IT professionals who are based locally, within academic departments. Following a review of the current state of the market for service management tools, along with the forthcoming end of the contract with our incumbent supplier, and an increased ambition to deliver fit-for-purpose service management process at Loughborough University, it has become apparent that now is the appropriate time to review our tooling provision in this area. In light of these factors, the University are seeking to procure and implement an IT service management solution which is able to support our current requirements and future ambitions. To this end the University is seeking to enter into a contract for the supply and configuration of an IT Service Management Tool for an initial period of 3 years with an option to extend if both parties are in agreement for up to a further 2 years, to be treated as separate 1 year extensions. Additional information: Is a Recurrent Procurement Type? : No [in-tendhost.co.uk/loughborouni/aspx](https://in-tendhost.co.uk/loughborouni/aspx/) ## CPV classification Software package and information systems Source Contracts Finder (UK) [View official notice](https://www.contractsfinder.service.gov.uk/notice/b4f6a72a-adc9-11e6-9901-0019b9f3037b) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free](https://tendernation.io/register) [Buyer profile Loughborough University: past awards and live tenders](https://tendernation.io/buyers/loughborough-university) [Sector More Software packages & information systems tenders](https://tendernation.io/sectors/software-information-systems) ## More tenders like this [Software package and information systems – Smart život a služby v meste Liptovský Mikuláš · Mesto Liptovský Mikuláš · 21 days left · 10 Nov 2026](https://tendernation.io/opportunities/01a156a9-8b56-73a0-8eb6-a47a2de359b0/slovakia-software-package-and-information-systems-smart-zivot-a-sluzby-v-mes) [Servers – Dodávka Cisco Catalyst Center · Ústav organické chemie a biochemie AV ČR, v. v. i. · 31 days left · 20 Nov 2026](https://tendernation.io/opportunities/01a156a9-9f50-7023-a3e7-14aa2b5fbe03/czechia-servers-dodavka-cisco-catalyst-center) [Software package and information systems – System wykrywania anomalii w ruchu SMTP w oparciu o Self-Learning AI · Narodowy Bank Polski · 30 days left · 19 Nov 2026](https://tendernation.io/opportunities/01a156a9-6291-7294-b080-d589aa9cf0c0/poland-software-package-and-information-systems-system-wykrywania-anomalii-w) [Software package and information systems – AutoDesk Lizenzen · Hamburger Energienetze GmbH · 24 days left · 13 Nov 2026](https://tendernation.io/opportunities/01a156a9-63e1-72f3-8854-0907e37f21fa/germany-software-package-and-information-systems-autodesk-lizenzen) [IT software package – Dostawa pakietów subskrypcji Microsoft albo pakietów równoważnych · Państwowa Inspekcja Pracy Główny Inspektorat Pracy · 35 days left · 24 Nov 2026](https://tendernation.io/opportunities/01a156a9-98e4-702f-a918-9b94f1198862/poland-it-software-package-dostawa-pakietow-subskrypcji-microsoft-albo-pakie) [Servers – Ausschreibung CITRIX Wartungsverlängerung ab 2027 · Hannoversche Informationstechnologien AöR / hannIT · 3 days left · 23 Oct 2026](https://tendernation.io/opportunities/01a156a9-615c-713f-93e6-da09a76b2c98/germany-servers-ausschreibung-citrix-wartungsverlangerung-ab-2027)