Source: https://tendernation.io/opportunities/01a13c00-67c6-7303-a7ea-88affbdb4876/provision-of-remote-processing-of-revenues-and-benefits-work-packages

awarded GB open procedure Suitable for SMEs

# Provision of Remote Processing of Revenues and Benefits Work Packages

[Derby City Council](https://tendernation.io/buyers/derby-city-council)

Estimated value

£750,000 to £1,250,000

Published

18 Nov 2016

Deadline

Closed

21 Apr 2016

## Who can bid

- Buyer says suitable for SMEs

    The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid.
- Open procedure

    Anyone can submit a full tender; there is no shortlisting stage.

[More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses)

## About this tender

Tenders are invited for the supply of services in respect of remote processing of revenues and benefits work packages. The Council requires a flexible arrangement to enable the allocation of a number of work packages on a regular basis and increased numbers on a call off basis at times of peak demand. This will consist of a range of work packages consistent with the day to day workload for a busy Revenues and Benefits division of a unitary Local Authority. More specifically:

Housing and Council Tax Benefit and Council Tax Local Support Scheme â&#128;&#147; processing, from start to completion, a wide range of new claims, changes, more specialist work and handling general written correspondence. This will also include Free School Meals claim administration.

Housing and Council Tax Benefit and Council Tax Local Support Scheme â&#128;&#147; quality checks of decisions made by the Customerâ&#128;&#153;s benefits processing staff.

Housing and Council Tax Benefit and Council Tax Local Support Scheme â&#128;&#147; pre-audit quality checks to ensure subsidy assurance of decisions made on high risk claims by the Customerâ&#128;&#153;s benefits processing staff and other staff employed by the successful Service Provider and/or other Service Providers.

Council Tax â&#128;&#147; processing, from start to completion, of a wide range of changes relating to billing and recovery, to include discounts, exemptions, payment methods and handling written housing benefit claimant enquiries.

A maximum of two Service Provider(s) may be selected for award. The successful Service Provider(s) will be expected to provide all work packages if required.

Read full description

## CPV classification

Financial and insurance services

Source

Contracts Finder (UK)

[View official notice](https://www.contractsfinder.service.gov.uk/notice/b303c48b-adc9-11e6-9901-0019b9f3037b)

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