Source: https://tendernation.io/opportunities/01a13bff-d40b-7234-94de-bb89390470f8/provision-and-support-of-an-it-service-desk-solution closed GB open procedure Suitable for SMEs # Provision and Support of an IT Service Desk Solution [Royal Berkshire Fire & Rescue Service](https://tendernation.io/buyers/royal-berkshire-fire-rescue-service) Estimated value Not stated Published 7 Dec 2016 Deadline Closed 12 Jan 2017 ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. - Open procedure Anyone can submit a full tender; there is no shortlisting stage. [More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses) ## About this tender Royal Berkshire Fire Authority (the "Authority") is seeking to award a Contract for the provision of a new IT Service Desk. The Authority currently uses a version of Spiceworks, which is no longer under support. The IT service has recently been restructured and is seeking to work to ITIL standards and provide a customer focused IT service operating in line with best practice. The Authority also works in partnership with other Fire Services and requires the solution to be suitable for use in supporting a broader range of service desk services both internally and with other organisations. It is anticipated that the solution will be hosted within the data centre at RBFRS head quarters. The Authority s therefore seeking tenders from the market for suitable solutions that will meet the changing needs of the service. Additional information: Please apply through the IN-TEND portal if you are not registered on the site, you will need to do this. The link is [in-tendhost.co.uk/rbfrs-bmkfrs/aspx/Home](https://in-tendhost.co.uk/rbfrs-bmkfrs/aspx/Home) ## CPV classification Computer support and consultancy services Source Contracts Finder (UK) [View official notice](https://www.contractsfinder.service.gov.uk/notice/acf682cc-95d3-4de9-a822-346eb5914b57) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free](https://tendernation.io/register) [Buyer profile Royal Berkshire Fire & Rescue Service: past awards and live tenders](https://tendernation.io/buyers/royal-berkshire-fire-rescue-service) [Sector More IT services tenders](https://tendernation.io/sectors/it-services) ## More tenders like this [Computer facilities management services – IT-tjänster · Kalmar Läns Museum · 29 days left · 16 Nov 2026](https://tendernation.io/opportunities/01a15183-8774-723e-83a8-af2cae60c2ed/sweden-computer-facilities-management-services-it-tjanster) [Software implementation services – DNS - Metada Platform - licence a související implementační, konzultační, analytické a školicí služby · DIAMO, státní podnik · 36 days left · 23 Nov 2026](https://tendernation.io/opportunities/01a15183-8989-719a-85fd-f036dc09b9df/czechia-software-implementation-services-dns-metada-platform-licence-a-s) [IT services: consulting, software development, Internet and support – Integrale ICT-dienstverlening · Stichting TWijs · 43 days left · 30 Nov 2026](https://tendernation.io/opportunities/01a15183-8078-70d7-8df3-40f25f4d83c5/netherlands-it-services-consulting-software-development-internet-and-suppor) [Software supply services – CRE\_2026\_092 Renouvellement des licences Varonis · CREOS Luxembourg S.A. · 27 days left · 15 Nov 2026](https://tendernation.io/opportunities/01a15183-411c-7086-9da9-540c2fa32c64/luxembourg-software-supply-services-cre-2026-092-renouvellement-des-licences) [Software supply services – Vergabe zur Ablösung der bestehenden SAP-Lösung im Bereich Personal · Westfälische Verkehrsgesellschaft mbH · 29 days left · 16 Nov 2026](https://tendernation.io/opportunities/01a15183-0636-71ff-ab09-9dda4a94f77c/germany-software-supply-services-vergabe-zur-ablosung-der-bestehenden-sap-lo) [IT services: consulting, software development, Internet and support – L-Bank - Europaweite Vergabe einer KI-gestützten Lösung zur Verarbeitung von Elterngeldanträgen und Nachweisen im Verhandlungsverfahren mit Teilnahmewettbewerb nach VgV · Landeskreditbank Baden-Württemberg - Förderbank - (L-Bank) · 29 days left · 16 Nov 2026](https://tendernation.io/opportunities/01a15183-95b1-7144-aa3a-6e4de7a75864/germany-it-services-consulting-software-development-internet-and-support)