Source: https://tendernation.io/opportunities/01a13bff-1194-70f4-98e8-58f53dc91416/help-desk-system closed GB open procedure Suitable for SMEs # Help Desk System [Liverpool John Moores University](https://tendernation.io/buyers/liverpool-john-moores-university) Estimated value £225,000 to £300,000 Published 6 Aug 2015 Deadline Closed 4 Sept 2015 ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. - Open procedure Anyone can submit a full tender; there is no shortlisting stage. [More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses) ## About this tender The University is currently using BMC Service Desk Express Version 10.1. (SDE) The system currently supports its asset & configuration management, incident/service request management, change management & knowledge management processes, in addition to a significant number of bespoke, related processes such as disposal of obsolete or redundant equipment, management of spare parts stock and the granting of access to key business systems. The software has been upgraded through several versions since the original implementation of Support Magic in 1998, and has been customised and configured heavily to exploit a wide range of its functionality. In particular, the extremely flexible nature of the system’s E-mail interface and workflow capability has been utilised extensively to provide a very effective and extensible service management solution. However, it lacks some modern features such as a viable self-service portal, service catalogue representation, social media integration and mobile device interfaces. It has also been declared ‘end-of-life’ by the vendor, so will not be developed any further. The University wishes to replace the system with one that addresses the interface deficiencies of SDE, while providing a level of flexibility that will allow it to fully realise the value of its investment in the replacement system, and allow it to extend use of that system to a much wider range of users, including but not limited to the University’s Estate Management team. Additional information: All requests for ITT documents will only be accepted by an e-mail request to Interested suppliers must request the ITT documents no later than 17.00 pm on Tuesday 25th August 2015. Completed tender submissions are due back no later than 12.00 NOON Friday 4th September 2015 Read full description ## CPV classification Helpdesk and support services Source Contracts Finder (UK) [View official notice](https://www.contractsfinder.service.gov.uk/notice/a4a4cb23-adc8-11e6-9901-0019b9f3037b) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free](https://tendernation.io/register) [Buyer profile Liverpool John Moores University: past awards and live tenders](https://tendernation.io/buyers/liverpool-john-moores-university) [Sector More IT services tenders](https://tendernation.io/sectors/it-services) ## More tenders like this [Computer facilities management services – IT-tjänster · Kalmar Läns Museum · 29 days left · 16 Nov 2026](https://tendernation.io/opportunities/01a15183-8774-723e-83a8-af2cae60c2ed/sweden-computer-facilities-management-services-it-tjanster) [Software implementation services – DNS - Metada Platform - licence a související implementační, konzultační, analytické a školicí služby · DIAMO, státní podnik · 36 days left · 23 Nov 2026](https://tendernation.io/opportunities/01a15183-8989-719a-85fd-f036dc09b9df/czechia-software-implementation-services-dns-metada-platform-licence-a-s) [IT services: consulting, software development, Internet and support – Integrale ICT-dienstverlening · Stichting TWijs · 42 days left · 30 Nov 2026](https://tendernation.io/opportunities/01a15183-8078-70d7-8df3-40f25f4d83c5/netherlands-it-services-consulting-software-development-internet-and-suppor) [Software supply services – CRE\_2026\_092 Renouvellement des licences Varonis · CREOS Luxembourg S.A. · 27 days left · 15 Nov 2026](https://tendernation.io/opportunities/01a15183-411c-7086-9da9-540c2fa32c64/luxembourg-software-supply-services-cre-2026-092-renouvellement-des-licences) [Software supply services – Vergabe zur Ablösung der bestehenden SAP-Lösung im Bereich Personal · Westfälische Verkehrsgesellschaft mbH · 29 days left · 16 Nov 2026](https://tendernation.io/opportunities/01a15183-0636-71ff-ab09-9dda4a94f77c/germany-software-supply-services-vergabe-zur-ablosung-der-bestehenden-sap-lo) [IT services: consulting, software development, Internet and support – L-Bank - Europaweite Vergabe einer KI-gestützten Lösung zur Verarbeitung von Elterngeldanträgen und Nachweisen im Verhandlungsverfahren mit Teilnahmewettbewerb nach VgV · Landeskreditbank Baden-Württemberg - Förderbank - (L-Bank) · 29 days left · 16 Nov 2026](https://tendernation.io/opportunities/01a15183-95b1-7144-aa3a-6e4de7a75864/germany-it-services-consulting-software-development-internet-and-support)