Source: https://tendernation.io/opportunities/01a13bfe-6686-710a-8705-28f60650303e/household-customer-research-into-retail-competition awarded GB open procedure Suitable for SMEs # Household Customer Research into Retail Competition [Water Services Regulation Authority](https://tendernation.io/buyers/water-services-regulation-authority) Estimated value £70,000 Published 18 Nov 2016 Deadline Closed 29 Jan 2016 ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. - Small contract value Valued under £135,018 including VAT, the lowest Procurement Act threshold for goods and services. - Open procedure Anyone can submit a full tender; there is no shortlisting stage. [More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses) ## About this tender The survey will cover the 16 water companies in England and is scheduled for completion by 29 July 2016. Each of the water companies is different but they broadly fall into two categories. ### Key Tasks We expect that responses to the ITT will consider based on their experience how the objectives may best be delivered. Inevitably there are interactions with other aspects of our analysis and the responses we get to the call for evidence and others’ research. The draft terms of reference for the overall project that has been issued by Ofwat for comment, the call for evidence issued to stakeholders and the initial list of potential market models and scenarios will be available on Ofwat’s website and should be considered with this ITT documentation to allow respondents to consider the wider project context. ### Key Outputs and Deliverables The Provider is required to deliver the following Key outputs: • agreed research programmes • updates and interaction with evidence to inform research design • presentation material • reports on draft and final findings. ### Key Knowledge, Skills and Experience • Awareness and experience of household customer issues in the water sector. • Knowledge of the issues customers face in terms of choice and the introduction of competitive markets in utilities. • Experience in designing, implementing and analysing deliberative and quantitative customer research. • Ability to translate economic and market concepts into language that customers can engage with. • Flexibility to adapt the project programme to reflect emerging evidence and priorities. Additional information: For further information, please contact: Read full description ## CPV classification Research and development services and related consultancy services Source Contracts Finder (UK) [View official notice](https://www.contractsfinder.service.gov.uk/notice/9f288718-adc9-11e6-9901-0019b9f3037b) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. 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