Source: https://tendernation.io/opportunities/01a13bfd-e84e-72e7-ac83-eba0efe84ff1/soft-market-testing-for-out-of-hours-call-centre-re-procurement cancelled GB open procedure # Soft Market Testing for Out of Hours Call Centre Re- Procurement [London Borough Of Ealing](https://tendernation.io/buyers/london-borough-of-ealing) Estimated value Not stated Published 18 Nov 2016 Deadline Rolling deadline ## Who can bid - Open procedure Anyone can submit a full tender; there is no shortlisting stage. ## About this tender Ealing Council has worked with its partners to deliver quality and value in the context of its long standing outsourced framework for the provision of a high quality and value for money out of hours call handling shared service. High levels of quality are important for the current users of the framework and will be equally important for any potential new joiners. The Council would like to explore with suppliers the following aspects of this significant and imminent procurement:- Affordability thresholds Technical Innovation ### Procurement route Contract structure o Risk partition Performance monitoring and enhancement ### Optimal contract term ### Expansion of client base Expansion of the service base o Potential day time service ### Technology renewal with time ### Mobilisation and service set up o How much time do you need to mobilise? The current framework is hosted by the London Borough of Ealing and is used by Ealing, Barnet, Tower Hamlets, Kensington and Chelsea, Haringey, Havering, Enfield and Waltham Forest Councils and Peabody Housing, Wandle Housing, and Homes for Haringey. These bodies are the “Participating Organisations”. As the Participating Organisations come to the end of a successful period of 6 years of working together they are looking to renew the arrangement and to offer the opportunity for other public bodies to join it. In order to maximise the efficiency of the arrangement the new supplier may be required to undertake integration of the call centre service with the back office function of each individual Participating Organisation. Read full description ## CPV classification Telephone-answering services Source Contracts Finder (UK) [View official notice](https://www.contractsfinder.service.gov.uk/notice/99288780-adc9-11e6-9901-0019b9f3037b) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free](https://tendernation.io/register) [Buyer profile London Borough Of Ealing: past awards and live tenders](https://tendernation.io/buyers/london-borough-of-ealing) [Sector More Business services tenders](https://tendernation.io/sectors/business-services) ## More tenders like this [Printing and distribution services – SGCD53\_MARCHE\_ELECTIONS\_BRGE · Préfecture de la Mayenne · 28 days left · 16 Nov 2026](https://tendernation.io/opportunities/01a15183-7726-73f4-bb67-b3121363d6bf/france-printing-and-distribution-services-sgcd53-marche-elections-brge) [Business travel services – Rahmenvertrag Bearbeitung von Reisekostenabrechnungen nach BRKG · GSI Helmholtzzentrum für Schwerionenforschung GmbH · 29 days left · 17 Nov 2026](https://tendernation.io/opportunities/01a15183-cd6e-73e4-b6e8-3954e5689021/germany-business-travel-services-rahmenvertrag-bearbeitung-von-reisekostenab) [Photocopying services – Externe printdiensten · VZW Sint-Paulusschool · 36 days left · 24 Nov 2026](https://tendernation.io/opportunities/01a15183-34d8-71be-840d-38bf2a8bcc92/belgium-photocopying-services-externe-printdiensten) [Supply services of personnel including temporary staff – Diák- és nyugdíjas munkaerő biztosítása NTH (376) · NTH Nemzeti Tőkeholding Zrt. · 11 days left · 30 Oct 2026](https://tendernation.io/opportunities/01a15183-76f6-70c4-823e-7b614dada7b3/hungary-supply-services-of-personnel-including-temporary-staff-diak-es-nyug) [Interpretation services – Tolktjänster · Stockholms läns sjukvårdsområde · 31 days left · 18 Nov 2026](https://tendernation.io/opportunities/01a15183-4e9a-70dc-8b27-e3d274e53dc5/sweden-interpretation-services-tolktjanster) [Graphic design services – MAGAZINE DES PAYS DE LA LOIRE - LOT1 MISE EN PAGE · Région des Pays de la Loire · 32 days left · 20 Nov 2026](https://tendernation.io/opportunities/01a15183-cd94-7139-b774-287bdb24987c/france-graphic-design-services-magazine-des-pays-de-la-loire-lot1-mise-en)