Source: https://tendernation.io/opportunities/01a13bfd-7c82-733c-8a74-3f1f307815d0/tfl-91496-retail-operations-framework closed GB restricted procedure Suitable for SMEs # TfL 91496 - Retail Operations Framework [Transport for London](https://tendernation.io/buyers/transport-for-london) Estimated value Not stated Published 15 Jul 2015 Deadline Closed 24 Jul 2015 ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. - Sets up a framework Winning a place does not guarantee work: contracts are awarded later as call-offs, and the list usually stays closed for years. [More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses) ## About this tender ### For full details please view the ITT- [eprocurement.tfl.gov.uk/epps/home.do](https://eprocurement.tfl.gov.uk/epps/home.do) TfL has a sizeable retail portfolio with over 1,000 units throughout London. TfL have started a transition on the estate, to significantly improve the retail offering, to provide greater amenity for a sophisticated customer-base and deliver improved income for TfL. This will be achieved by shifting the existing estate into a higher value market, developing new retail opportunities, and embracing favourable technology to develop cutting-edge retail concepts. Commercial Development Team wish to appoint a Retail Operations Management specialist that can asses the output of our tenants, in terms of customer centric delivery and facilities care. The main purpose of this appointment is to develop a framework to work in partnership with our retailers to monitor performance trends and share results. The framework will monitor and shape the customer focused output of our retail partners. The expectation will be set in place for our retailers in their lease and we would like to look at measuring this output including customer insight. Additional information: Please visit the TfL E-Tendering Portal for full details of the opportunity. Please submit any clarifications and tender submissions through the portal. ## CPV classification Auditing services Source Contracts Finder (UK) [View official notice](https://www.contractsfinder.service.gov.uk/notice/95ebd43b-adc8-11e6-9901-0019b9f3037b) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free](https://tendernation.io/register) [Buyer profile Transport for London: past awards and live tenders](https://tendernation.io/buyers/transport-for-london) [Sector More Business services tenders](https://tendernation.io/sectors/business-services) ## More tenders like this [Printing and distribution services – SGCD53\_MARCHE\_ELECTIONS\_BRGE · Préfecture de la Mayenne · 28 days left · 16 Nov 2026](https://tendernation.io/opportunities/01a15183-7726-73f4-bb67-b3121363d6bf/france-printing-and-distribution-services-sgcd53-marche-elections-brge) [Business travel services – Rahmenvertrag Bearbeitung von Reisekostenabrechnungen nach BRKG · GSI Helmholtzzentrum für Schwerionenforschung GmbH · 29 days left · 17 Nov 2026](https://tendernation.io/opportunities/01a15183-cd6e-73e4-b6e8-3954e5689021/germany-business-travel-services-rahmenvertrag-bearbeitung-von-reisekostenab) [Photocopying services – Externe printdiensten · VZW Sint-Paulusschool · 36 days left · 24 Nov 2026](https://tendernation.io/opportunities/01a15183-34d8-71be-840d-38bf2a8bcc92/belgium-photocopying-services-externe-printdiensten) [Supply services of personnel including temporary staff – Diák- és nyugdíjas munkaerő biztosítása NTH (376) · NTH Nemzeti Tőkeholding Zrt. · 11 days left · 30 Oct 2026](https://tendernation.io/opportunities/01a15183-76f6-70c4-823e-7b614dada7b3/hungary-supply-services-of-personnel-including-temporary-staff-diak-es-nyug) [Interpretation services – Tolktjänster · Stockholms läns sjukvårdsområde · 31 days left · 18 Nov 2026](https://tendernation.io/opportunities/01a15183-4e9a-70dc-8b27-e3d274e53dc5/sweden-interpretation-services-tolktjanster) [Graphic design services – MAGAZINE DES PAYS DE LA LOIRE - LOT1 MISE EN PAGE · Région des Pays de la Loire · 32 days left · 20 Nov 2026](https://tendernation.io/opportunities/01a15183-cd94-7139-b774-287bdb24987c/france-graphic-design-services-magazine-des-pays-de-la-loire-lot1-mise-en)