Source: https://tendernation.io/opportunities/01a13bfd-76d6-73fc-8627-01edb9381674/unified-communications-system-including-telephony-contact-centre-facility

awarded GB open procedure

# Unified Communications System, Including Telephony & Contact Centre Facility

[Westward Housing Group](https://tendernation.io/buyers/westward-housing-group)

Estimated value

Not stated

Published

18 Nov 2016

Deadline

Closed

20 Mar 2015

## Who can bid

- Open procedure

    Anyone can submit a full tender; there is no shortlisting stage.

## About this tender

The Employer is seeking to select, by a competitive tendering process a Unified Communications System, Including Telephony & Contact Centre Facility. To develop and introduce a unified communication system across all of our offices and project bases: Westward is seeking to develop alternative methods of communications with its partners, stakeholders, customers and staff. This project will replace the existing telephony system with a comprehensive contact centre service, including the capacity for Westward to provide a 24/7 service. Your solution will need to have the capacity to integrate with all back office software primarily Capita Open Housing but also including Microsoft office products (this is not an exhaustive list of software used by Westward). Your solution must support flexible staff working including mobile working, multi location, hot-desking and options on home-working. Your proposed system will help minimise call fall-outs, providing a flexibility to meet the changing demands of customers to offer improved customer experience.

## CPV classification

Radio, television, communication, telecommunication and related equipment

Source

Contracts Finder (UK)

[View official notice](https://www.contractsfinder.service.gov.uk/notice/95c16de5-adc8-11e6-9901-0019b9f3037b)

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[Buyer profile Westward Housing Group: past awards and live tenders](https://tendernation.io/buyers/westward-housing-group) [Sector More Telecoms & broadcasting equipment tenders](https://tendernation.io/sectors/telecoms-broadcasting-equipment)

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