Source: https://tendernation.io/opportunities/01a13bfc-db02-736b-b5b8-3016da7a208c/customer-and-stakeholder-relationship-management-developing-our-approach-and-pr awarded GB restricted procedure Suitable for SMEs # Customer and Stakeholder Relationship Management: Developing our approach and processes [The National Archives](https://tendernation.io/buyers/the-national-archives) Estimated value Not stated Published 18 Nov 2016 Deadline Closed 20 Jul 2015 ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. [More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses) ## About this tender We would like guidance and recommendations for the smartest use of The National Archives’ existing customer data systems - what our short term (next 12 months) and long term (next 4 years) priorities ought to be for improving our use of customer data and what resources will be required for this. Our key objectives for getting the most from our customer data systems are as follows: • Improved knowledge and insight of our customers - their make-up, behaviour, levels of engagement and/or influence and their needs and preferences. • Effective management of communications and marketing (including customer research) across our audiences to enhance relationship management. • Effective management of events, public programming and income generating activity (including fundraising). • Providing an interface with payment/subscription systems, to understand customer history. • Aiding expansion of our reach into new and existing audiences and identification of new commercial opportunities within these audiences. • Staff to see the value of engaging with customer data, whether updating or using insights. • Ensuring Information Rights and security of the data. ## CPV classification Research and development services and related consultancy services Source Contracts Finder (UK) [View official notice](https://www.contractsfinder.service.gov.uk/notice/8e54366e-adc8-11e6-9901-0019b9f3037b) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free](https://tendernation.io/register) [Buyer profile The National Archives: past awards and live tenders](https://tendernation.io/buyers/the-national-archives) [Sector More Research & development tenders](https://tendernation.io/sectors/research-development) ## More tenders like this [NCC1999 NE Rural Growth Programme Evaluation · Northumberland County Council · 22 days left · 10 Nov 2026](https://tendernation.io/opportunities/01a154e4-464d-73d3-9c3e-e81aa703d9f0/ncc1999-ne-rural-growth-programme-evaluation) [Nature recovery and intangible cultural heritage · Natural England · 25 days left · 12 Nov 2026](https://tendernation.io/opportunities/01a154e4-4787-7110-ab3a-3a405c46164b/nature-recovery-and-intangible-cultural-heritage) [Local Government Data Sharing Playbook: Multi-Agency Sharing in Children’s Social Care · Improvement and Development Agency for Local Government (IDeA) · 21 days left · 9 Nov 2026](https://tendernation.io/opportunities/01a154e4-4947-728c-ad83-59c066944fda/local-government-data-sharing-playbook-multi-agency-sharing-in-childrens-socia) [Specialist Advice/Advisor Service for Gloucestershire’s Advanced Engineering and Manufacturing Sector · Tewkesbury Borough Council · 28 days left · 16 Nov 2026](https://tendernation.io/opportunities/01a15476-6446-722b-9ec6-44e39018b2f6/specialist-adviceadvisor-service-for-gloucestershires-advanced-engineering-and) [Research and development services and related consultancy services – Forschungsprojekt - DZSF - Mobilitätskettenanalyse - Wie Verkehrsdaten den ländlichen Schienenverkehr stärken können · Eisenbahn-Bundesamt · 100 days left · 27 Jan 2027](https://tendernation.io/opportunities/01a15183-2140-73b5-8807-5ad43f7122d9/germany-research-and-development-services-and-related-consultancy-services-f) [Research and development services and related consultancy services – Begleitforschung Städtebauförderung - Wissenstransfer: Anwendungsleitfaden des Bundes zur Praxis Städtebauförderung · Bundesinstitut für Bau-, Stadt- und Raumforschung (BBSR) im Bundesamt für Bauwesen und Raumordnung (BBR) · 30 days left · 18 Nov 2026](https://tendernation.io/opportunities/01a15183-4375-730a-9135-c6d6d211cb68/germany-research-and-development-services-and-related-consultancy-services-b)