Source: https://tendernation.io/opportunities/01a13bfc-ab3b-73e9-9a49-e9cd75211483/it-service-management-toolset [Skip to main content](#main-content) closedGBrestricted procedureSuitable for SMEs # IT Service Management Toolset [Durham University](https://tendernation.io/buyers/durham-university) Estimated value £450,000 Published 6 Jul 2015 Deadline Closed 10 Aug 2015 ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. [More contracts for small businesses and VCSEs](/opportunities/for-small-businesses)## About this tender This tender is for the provision of an IT Service Management (ITSM) Toolset, covering ITSM processes and functions with a supporting strategic vendor partnership to assist in its implementation and development. The toolset should, as a minimum: - Be modern and up to date; - Be flexible and easy to use; - Support self service (including social capabilities); - Support mobility (easily used on mobile devices for field team/customers); - Support ITIL based service management / provision; - Have a powerful workflow engine (platform as a service capability); - Include dynamic reporting functionality; - Have a clear development roadmap. To express an interest in this tender please click the following link or copy and paste the link into your internet browser: [events.transaxions.com/service.aspx](http://events.transaxions.com/service.aspx?event=6731) ## CPV classification Software package and information systems Source Contracts Finder (UK) [View official notice ](https://www.contractsfinder.service.gov.uk/notice/8d09b939-adc8-11e6-9901-0019b9f3037b) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free ](/register) [Buyer profileDurham University: past awards and live tenders](https://tendernation.io/buyers/durham-university)[SectorMore Software packages & information systems tenders](https://tendernation.io/sectors/software-information-systems) ## More tenders like this [Registration Services Booking and Management System Herefordshire Council 27 days left 13 Nov 2026](https://tendernation.io/opportunities/01a14571-36b1-7388-87a9-27c78a201aee/registration-services-booking-and-management-system)[Fleet Management System North East Derbyshire District Council 27 days left 13 Nov 2026](https://tendernation.io/opportunities/01a14495-83e7-7347-bd5f-302d644ecdf8/fleet-management-system)[The People's Network E-bikes - Customer Subscription, Service, Technology and Fleet Management Platform Provider South Yorkshire Mayoral Combined Authority 30 days left 16 Nov 2026](https://tendernation.io/opportunities/01a14427-96da-72c9-813b-873ea7454e67/the-peoples-network-e-bikes-customer-subscription-service-technology-and-fl)[Software package and information systems – mixto de suministro suscripción Plataforma tecnológica de gestión de contenidos para gestión centralizada portales y páginas web para la Red Provincial de Comunicaciones de la Diputación de Almería, en modalidad de SAAS, con hosting y mantenimiento Junta de Gobierno de la Diputación Provincial de Almería 27 days left 13 Nov 2026](https://tendernation.io/opportunities/01a1420f-fe17-71a2-baf7-3a729fddc417/spain-software-package-and-information-systems-mixto-de-suministro-suscripci)[Medical software package – Zakup oprogramowania do zarządzania Zakładem Patomorfologii Katowickiego Centrum Onkologii Katowickie Centrum Onkologii 6 days left 23 Oct 2026](https://tendernation.io/opportunities/01a1420f-ff10-711e-b196-4735827541f2/poland-medical-software-package-zakup-oprogramowania-do-zarzadzania-zakladem)[Software package and information systems – UEM OSS/MPC Dataport AöR 9 days left 26 Oct 2026](https://tendernation.io/opportunities/01a1420f-ff26-70c5-b28c-5fc6d67ab499/germany-software-package-and-information-systems-uem-ossmpc)