Source: https://tendernation.io/opportunities/01a13bfb-277f-7333-ae39-9bcfed4d01dc/fhict021-supplyimplement-unified-communcations-contact-centre awarded GB open procedure Suitable for SMEs # FHICT021 supply/implement Unified Communcations & Contact Centre [Futures Housing Group](https://tendernation.io/buyers/futures-housing-group) Estimated value £400,000 Published 18 Nov 2016 Deadline Closed 1 Jan 2015 ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. - Open procedure Anyone can submit a full tender; there is no shortlisting stage. [More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses) ## About this tender Futures Housing Group currently utilises Cisco Unified Communications Manager (CCUM) with IPFX. To enable strategic objectives relating to customer 'channel shift' and improved organisational communications a Unified Communications system with multi channel Contact Centre is required. The supplier must also provide services to take over supporting the organisations existing Cisco based LAN/WAN infrastructure (currently provided by the existing CCUM/IPFX incumbent). Organisational communication improvement via telephone, email, instant messaging, video and desktop sharing/collaboration is required, with customers benefitting from multiple communication channel options including telephone, email, SMS, Skype, web chat and video, being managed by our Customer Services Teams via a Contact Centre in a consistent manner at first point of contact. The UC and CC systems must work in a multi site environment supporting fixed (desk based), mobile, remote and flexible working team members using a range of devices. Existing ISDN based communications are to be replaced with SIP to enable efficiencies, rationalisation and improve organisational resilience and flexibility. Upgrade and/or replacement options for the existing CCUM and IPFX systems will be considered. Futures Housing Group has identified Microsoft Lync 2013 as a potential UC system and Aspect Unified IP and Enghouse EICC (formerly Zeacom) as potential CC solutions and is seeking proposals by Competitive Dialogue either based upon these systems or upon equal and approved alternatives meeting or exceeding the same capabilities Read full description ## CPV classification Integrated telecommunications services Source Contracts Finder (UK) [View official notice](https://www.contractsfinder.service.gov.uk/notice/7d23db3b-adc8-11e6-9901-0019b9f3037b) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free](https://tendernation.io/register) [Buyer profile Futures Housing Group: past awards and live tenders](https://tendernation.io/buyers/futures-housing-group) [Sector More Postal & telecoms services tenders](https://tendernation.io/sectors/postal-telecoms-services) ## More tenders like this [Short Message Service (SMS) services – A notification system for sending SMS and voice messages in the stand-by and crisis support tool. · Direktoratet for samfunnssikkerhet og beredskap (DSB) · 7 days left · 26 Oct 2026](https://tendernation.io/opportunities/01a15183-09c8-72e7-83fd-3e72fdf21eb8/norway-short-message-service-sms-services-a-notification-system-for-sendin) [Postal and telecommunications services – Usługi pocztowe · Kasa Rolniczego Ubezpieczenia Społecznego · 17 days left · 5 Nov 2026](https://tendernation.io/opportunities/01a15183-66c5-716c-a153-f4e0d2c3f2c9/poland-postal-and-telecommunications-services-uslugi-pocztowe) [Postal services – SL 90-26O Postdienstleistungen für den Landkreis Vorpommern-Rügen · Landkreis Vorpommern-Rügen · 29 days left · 17 Nov 2026](https://tendernation.io/opportunities/01a15183-bff1-7115-921b-03d0d8bdc09a/germany-postal-services-sl-90-26o-postdienstleistungen-fur-den-landkreis-vor) [Postal services related to newspapers and periodicals – Procurement of newspaper distribution · Ministry of Transport · 31 days left · 19 Nov 2026](https://tendernation.io/opportunities/01a15183-66f7-7002-b14b-7bfe728ca49a/norway-postal-services-related-to-newspapers-and-periodicals-procurement-of) [Postal services related to parcels – Accord-Cadre pour le transport de documents et colis de moins de 30kg en express · EDF SA · 32 days left · 19 Nov 2026](https://tendernation.io/opportunities/01a15183-6693-737e-ba6c-c2746f617690/france-postal-services-related-to-parcels-accord-cadre-pour-le-transport-de) [Postal services – Postdistribution · Luleå kommun · 22 days left · 9 Nov 2026](https://tendernation.io/opportunities/01a15183-116e-72c8-ad0e-902f71a33959/sweden-postal-services-postdistribution)