Source: https://tendernation.io/opportunities/01a13bfb-1768-73a1-b8b9-277af8636de4/customer-relationship-management-system-crm awarded GB open procedure Suitable for SMEs # Customer Relationship Management System (CRM) [Falmouth Exeter Plus](https://tendernation.io/buyers/falmouth-exeter-plus) Estimated value £50,000 to £80,000 Published 18 Nov 2016 Deadline Closed 29 Jun 2015 ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. - Small contract value Valued under £135,018 including VAT, the lowest Procurement Act threshold for goods and services. - Open procedure Anyone can submit a full tender; there is no shortlisting stage. [More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses) ## About this tender Our requirement is for a CRM solution with features and an intuitive user interface (UI) that has already been tried and tested successfully with other HEI’s. We expect minimal custom development and customisation to meet our business outcomes •• Provision of tools to allow efficient and effective campaign management and customer relationship management •increasing revenue opportunity from prospective students. • Reduce significant manual effort overhead from managing large scale event activity from rudimentary systems. • A solution which is robust and built with business continuity and hosted in the most cost effective way. • To gain powerful BI reporting in terms of student acquisition and conversion •and the effectiveness of student recruitment activity. • Compatibility with BYOD and provision for multiple form factors •e.g. Smartphones and tablets •anytime anywhere 24/7 access. • Integration with social media as part of campaign management. • Ability to make controlled technical changes to the system. • Ability to accurately cost internal and external costs for events •and provide a basis for longer term ROI metrics on recruitment activity against conversion rates. • Ability to manage VIP contacts •nurture leads and create revenue opportunity from business relationships. • Reduce financial exposure to DPA compliance through the management of one single source of contact information •retention policy and governance. • Become self-sufficient in terms of event management •and not reliant on technical development. • Allow our users (prospects) to become self-sufficient in terms of managing their own event booking without manual interventions. Read full description ## CPV classification IT services: consulting, software development, Internet and support Source Contracts Finder (UK) [View official notice](https://www.contractsfinder.service.gov.uk/notice/7c17c40b-adc8-11e6-9901-0019b9f3037b) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free](https://tendernation.io/register) [Buyer profile Falmouth Exeter Plus: past awards and live tenders](https://tendernation.io/buyers/falmouth-exeter-plus) [Sector More IT services tenders](https://tendernation.io/sectors/it-services) ## More tenders like this [SONI090 – Client-Side Advisor · SONI Ltd · 32 days left · 20 Nov 2026](https://tendernation.io/opportunities/01a154e4-4736-72ba-9b73-0e325c4a96e5/soni090-client-side-advisor) [Software implementation services – DNS - Metada Platform - licence a související implementační, konzultační, analytické a školicí služby · DIAMO, státní podnik · 36 days left · 23 Nov 2026](https://tendernation.io/opportunities/01a15183-8989-719a-85fd-f036dc09b9df/czechia-software-implementation-services-dns-metada-platform-licence-a-s) [IT services: consulting, software development, Internet and support – Integrale ICT-dienstverlening · Stichting TWijs · 42 days left · 30 Nov 2026](https://tendernation.io/opportunities/01a15183-8078-70d7-8df3-40f25f4d83c5/netherlands-it-services-consulting-software-development-internet-and-suppor) [Software supply services – CRE\_2026\_092 Renouvellement des licences Varonis · CREOS Luxembourg S.A. · 27 days left · 15 Nov 2026](https://tendernation.io/opportunities/01a15183-411c-7086-9da9-540c2fa32c64/luxembourg-software-supply-services-cre-2026-092-renouvellement-des-licences) [Software supply services – Vergabe zur Ablösung der bestehenden SAP-Lösung im Bereich Personal · Westfälische Verkehrsgesellschaft mbH · 29 days left · 16 Nov 2026](https://tendernation.io/opportunities/01a15183-0636-71ff-ab09-9dda4a94f77c/germany-software-supply-services-vergabe-zur-ablosung-der-bestehenden-sap-lo) [Computer facilities management services – IT-tjänster · Kalmar Läns Museum · 29 days left · 16 Nov 2026](https://tendernation.io/opportunities/01a15183-8774-723e-83a8-af2cae60c2ed/sweden-computer-facilities-management-services-it-tjanster)