Source: https://tendernation.io/opportunities/01a13bfa-5ecf-7212-8da2-d29d5cdd0d33/remote-revenues-and-benefits-handling-services-on-a-call-off-basis closed GB open procedure Suitable for SMEs # Remote Revenues and Benefits Handling Services on a Call Off Basis [Derby City Council](https://tendernation.io/buyers/derby-city-council) Estimated value £1,250,000 Published 21 Mar 2016 Deadline Closed 21 Apr 2016 ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. - Open procedure Anyone can submit a full tender; there is no shortlisting stage. [More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses) ## About this tender Tenders are invited for the supply of services in respect of remote processing of revenues and benefits work packages. The Council requires a flexible arrangement to enable the allocation of a number of work packages on a regular basis and increased numbers on a call off basis at times of peak demand. This will consist of a range of work packages consistent with the day to day workload for a busy Revenues and Benefits division of a unitary Local Authority. More specifically: Housing and Council Tax Benefit and Council Tax Local Support Scheme – processing, from start to completion, a wide range of new claims, changes, more specialist work and handling general written correspondence. This will also include Free School Meals claim administration. Housing and Council Tax Benefit and Council Tax Local Support Scheme – quality checks of decisions made by the Customer’s benefits processing staff. Housing and Council Tax Benefit and Council Tax Local Support Scheme – pre-audit quality checks to ensure subsidy assurance of decisions made on high risk claims by the Customer’s benefits processing staff and other staff employed by the successful Service Provider and/or other Service Providers. Council Tax – processing, from start to completion, of a wide range of changes relating to billing and recovery, to include discounts, exemptions, payment methods and handling written housing benefit claimant enquiries. A maximum of two Service Provider(s) may be selected for award. The successful Service Provider(s) will be expected to provide all work packages if required. Please note, suppliers wishing to express interest and obtain the documentation must do so by 14:00, Wednesday the 20th of April 2016. It is recommended that you express interest and obtain the documentation well before this time to allow sufficient time to prepare and submit a comprehensive response. The deadline for returns is 14:00, Thursday the 21st of April 2016. This is being run through the Councils e-tendering system [eastmidstenders.org](https://www.eastmidstenders.org) where you can express interest and obtain the documents (please note we will only accept expressions of interest through the e-tendering system). Read full description ## CPV classification Treasury services Source Contracts Finder (UK) [View official notice](https://www.contractsfinder.service.gov.uk/notice/775171f3-adc9-11e6-9901-0019b9f3037b) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. 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