Source: https://tendernation.io/opportunities/01a13bfa-2778-725f-9dc6-35b92e49c421/lottery-funders-independent-complaint-review-service

awarded GB open procedure Suitable for SMEs

# Lottery funders independent complaint review service

[Sport England](https://tendernation.io/buyers/sport-england)

Estimated value

Not stated

Published

18 Nov 2016

Deadline

Closed

15 Jun 2015

## Who can bid

- Buyer says suitable for SMEs

    The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid.
- Open procedure

    Anyone can submit a full tender; there is no shortlisting stage.

[More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses)

## About this tender

Sport England is seeking quotations for the provision of an independent complaint review service for the Lottery distributors and their customers. The independent complaint review service is available for complainants who remain dissatisfied with the Lottery distributor’s response to their complaint. The Contract has a maximum value of £90,000, excluding VAT, which we expect to be spread evenly across the three years of the contract. There will also be an option to extend the contract for a fourth year if all parties are in agreement.

The service must include:

• Determination of eligibility for independent complaint review

• Setting out terms of reference for investigation

• Investigating the complaint

• Producing a written report with findings and recommendations

• Providing an annual report on their work for Lottery management and board members

Please go to [sportengland.bravosolution.co.uk](https://sportengland.bravosolution.co.uk) & click on 'View current notices & opportunities' to participate. The closing date for tender responses is 12 noon on Monday 15th June 2015.

Additional information: Sport England is using an e-sourcing portal to facilitate the tender process. Please go to [sportengland.bravosolution.co.uk](https://sportengland.bravosolution.co.uk) and click on 'View Current Notices & Opportunities' to participate in this competition.

## CPV classification

Miscellaneous services

Source

Contracts Finder (UK)

[View official notice](https://www.contractsfinder.service.gov.uk/notice/761c171b-adc8-11e6-9901-0019b9f3037b)

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