Source: https://tendernation.io/opportunities/01a13bf9-9913-728f-8ce3-3f798d01bfc8/escalated-customer-complaints awarded GB open procedure Suitable for SMEs # Escalated Customer Complaints [General Medical Council](https://tendernation.io/buyers/general-medical-council) Estimated value £80,000 Published 21 Feb 2017 Deadline Closed 2 Dec 2016 ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. - Small contract value Valued under £135,018 including VAT, the lowest Procurement Act threshold for goods and services. - Open procedure Anyone can submit a full tender; there is no shortlisting stage. [More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses) ## About this tender We are committed to providing excellent service in the wide range of interactions we have with our customers, regardless of whether they are engaging with us as a doctor, member of the public, employer or in any other capacity. Sometimes we get things wrong, or are unable to help our customers in the way they would like. Our customer complaints process gives our customers a voice to provide feedback on our services, and the GMC receives approximately 2500 customer complaints per year. To ensure the highest standards in our handling of customer complaints the GMC commissioned an independent review of our complaints handling in 2014. In addition to acting on the recommendations of the independent review we have been working to attain accreditation from the British Standards Institute (BSI) for ISO 10002 Complaints Handling, being accredited in January 2016. Following a recommendation of the independent review and with GMC Council's approval we have appointed a suitably qualified organisation to independently review our new complaints handling processes on an annual basis. GMC Council has asked that we explore the feasibility of having a final and independent external examiner of individual customer complaints which have been escalated through our internal process. This escalation will be at the discretion of the GMC and will be based on a criteria determined by the GMC. ## CPV classification Research consultancy services Source Contracts Finder (UK) [View official notice](https://www.contractsfinder.service.gov.uk/notice/6b0df258-bf09-429b-bc68-1b8e54033c8e) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. 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