Source: https://tendernation.io/opportunities/01a13bf9-9037-72db-b494-a85a36427e33/british-council-a-independent-complaints-review-icr-service

closed GB open procedure Suitable for SMEs

# British Council – Independent Complaints Review (ICR) Service

[British Council](https://tendernation.io/buyers/british-council)

Open field

Estimated value

Not stated

Published

1 Jun 2015

Deadline

Closed

24 Jun 2015

## Who can bid

- Buyer says suitable for SMEs

    The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid.
- Buyer says suitable for VCSEs

    The buyer ticked “suitable for voluntary, community and social enterprises” on the notice.
- Open procedure

    Anyone can submit a full tender; there is no shortlisting stage.

[More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses)

## About this tender

The British Council’s products and programmes are accessed by a wide range of customers, including individuals, organisations and businesses. Operating in more than 110 countries, the British Council’s global customer service teams handle millions of enquiries each year, relating to all areas of the organisation’s work. Complaints are also handled by these teams, and are mostly resolved at first contact. Where matters are more serious, complex or specific, a mature internal framework exists for the escalation of these complaints, and is applied wherever in the world they may have originated from.

We now want to introduce the option for individuals, organisations and businesses to request independent complaint reviews

## CPV classification

Administrative services for business operations

Source

Contracts Finder (UK)

[View official notice](https://www.contractsfinder.service.gov.uk/notice/71148399-adc8-11e6-9901-0019b9f3037b)

Never miss a tender like this again

Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start.

[Track tenders free](https://tendernation.io/register)

[Buyer profile British Council: past awards and live tenders](https://tendernation.io/buyers/british-council) [Sector More Public administration & defence services tenders](https://tendernation.io/sectors/public-administration-defence)

## More tenders like this

[Administrative educational services – V/GF/2026/17/BT2028 · Institut zur Qualitätsentwicklung im Bildungswesen - Wissenschaftliche Einrichtung der Länder an der Humboldt-Universität zu Berlin e. V. · 42 days left · 30 Nov 2026](https://tendernation.io/opportunities/01a156a9-9d74-71d2-964a-1657b4b80245/germany-administrative-educational-services-vgf202617bt2028) [Foreign economic-aid-related services – 10035573-Operationalization of the circular economy in Colombia · Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH · 29 days left · 17 Nov 2026](https://tendernation.io/opportunities/01a156a9-db39-72ba-aa7b-3b83ee3d9845/germany-foreign-economic-aid-related-services-10035573-operationalization-of) [Government services – Erfahrungsaustausch zu Vergrämungsmaßnahmen (Los 1) und Planung von koordinierten Vergrämungsabschüssen (Los 2) für das Interreg-Projekt "Fischartenschutz und Kormoranmanagement am Bodensee" · Ministerium für Ländlichen Raum, Landwirtschaft und Heimat Baden-Württemberg · 7 days left · 26 Oct 2026](https://tendernation.io/opportunities/01a156a9-61c9-7080-9aa6-6fa69a6e43b1/germany-government-services-erfahrungsaustausch-zu-vergramungsmassnahmen-los) [Administrative services of agencies – Ψηφιακός Συμπαραστάτης των χρηστών ψηφιακών υπηρεσιών του Ελληνικού Κτηματολογίου · ΕΛΛΗΝΙΚΟ ΚΤΗΜΑΤΟΛΟΓΙΟ · 35 days left · 23 Nov 2026](https://tendernation.io/opportunities/01a156a9-8db4-73e0-ae71-d5c4dc053ea5/greece-administrative-services-of-agencies-psifiakos-simparastatis-ton-khristw) [Supporting services for the government – Prestations de mise à jour des informations des bases de données de l'administration (service-public.gouv.fr) · DSAF · 38 days left · 26 Nov 2026](https://tendernation.io/opportunities/01a156a9-cd7a-7366-9761-a59f4ce36818/france-supporting-services-for-the-government-prestations-de-mise-a-jour-des) [Benefit services – Accord Cadre relatif à des prestations de portage de personnes et de déplacement, montage et démontage de mobilier · Antin Plus (75) · 32 days left · 20 Nov 2026](https://tendernation.io/opportunities/01a156a9-dbf4-731e-9cc9-ab45a5f34aeb/france-benefit-services-accord-cadre-relatif-a-des-prestations-de-portage-de)