Source: https://tendernation.io/opportunities/01a13bf8-e8af-72c7-bbfa-3bd0821ee5ba/integrated-it-service-management-tool-2016 [Skip to main content](#main-content) cancelledGBopen procedureSuitable for SMEs # Integrated IT Service Management Tool 2016 [University For The Creative Arts](https://tendernation.io/buyers/university-for-the-creative-arts) Estimated value £125,000 Published 9 Nov 2016 Deadline Closed 14 Dec 2016 ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. - Open procedure Anyone can submit a full tender; there is no shortlisting stage. [More contracts for small businesses and VCSEs](/opportunities/for-small-businesses)## About this tender UCA wishes to create a 'virtual shared service' involving the on campus library colleagues and the 1st line IT campus teams. UCA consists of 4 campuses (Farnham, Epsom, Canterbury and Rochester) each of which have ITS and LSS teams. These support teams serve approximately 1000 permanent colleagues as well as 4000+ students (with the intention that these student numbers will rise ~5-10% over 5 years. The current good practice in IT Services and LSS will be maintained and developed so that current service provision can be extended and enhanced. The proposal is not seeking to merge staff teams or to further devolve the provision of IT management within the University, rather it is seeking to achieve a consistent approach, provide an identified location for face to face enquiries and increase the opportunities to resolve general or routine incidents at an early stage. To facilitate this programme of change, UCA are planning to retire the 2 ticketing systems currently operated in the Libraries (Footfall Module) and IT (Manage Engine) and go to market to find a replacement that can be used across departments including Facilities, HR, Finance and others. The ultimate goal of the programme is to enhance the user experience such that referrals (instructing users to go to other support teams) are kept to an absolute minimum. Future developments may see the use of the tool extended further into the 'back office' functions of the university but as yet, are not agreed or planned. Further details are contained with the full ITT document attached. Read full description ## CPV classification Computer-related management services Source Contracts Finder (UK) [View official notice ](https://www.contractsfinder.service.gov.uk/notice/6cd2ad23-adca-11e6-9901-0019b9f3037b) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free ](/register) [Buyer profileUniversity For The Creative Arts: past awards and live tenders](https://tendernation.io/buyers/university-for-the-creative-arts)[SectorMore IT services tenders](https://tendernation.io/sectors/it-services) ## More tenders like this [Cultural Host request Borough of Telford & Wrekin 9 days left 26 Oct 2026](https://tendernation.io/opportunities/01a14571-3c19-7359-b18f-0e67f8b54071/cultural-host-request)[Project management consultancy services – Επιλογή Συμβούλου στο πλαίσιο του Έργου “Ενεργοποίηση προκαταβολής/επιχορήγησης και επιτάχυνσης πληρωμών δικαιούχων από την Κακοκαιρία Daniel σε Αγροτικές/Κτηνοτροφικές Εκμεταλλεύσεις και Πληγείσες Επιχειρήσεις της Περιφέρειας Θεσσαλίας” Ελληνική Εταιρεία Συμμετοχών και Περιουσίας Α.Ε. (ΕΕΣΥΠ Α.Ε.) 3 days left 20 Oct 2026](https://tendernation.io/opportunities/01a14210-0204-70a7-a8a0-51d8e3aecf19/greece-project-management-consultancy-services-epiloghi-simvouloy-sto-plaisio)[Application service providers – Zakup i wdrożenie systemu finansowo-księgowego Bankowy Fundusz Gwarancyjny 59 days left 15 Dec 2026](https://tendernation.io/opportunities/01a1420f-ff2b-7194-a263-f2f8d4200093/poland-application-service-providers-zakup-i-wdrozenie-systemu-finansowo-ksi)[IT services: consulting, software development, Internet and support – Integrale ICT-dienstverlening Stichting TWijs 38 days left 24 Nov 2026](https://tendernation.io/opportunities/01a1420f-fe6a-7260-a422-f753c49297e2/netherlands-it-services-consulting-software-development-internet-and-suppor)[IT services: consulting, software development, Internet and support – EU aanbesteding Applicatie schuldhulpverlening Gemeente Helmond 19 days left 5 Nov 2026](https://tendernation.io/opportunities/01a1420f-fc91-72ad-925c-d039c10b909c/netherlands-it-services-consulting-software-development-internet-and-suppor)[IT services: consulting, software development, Internet and support – System för schema och bemanning Norbergs kommun 10 days left 27 Oct 2026](https://tendernation.io/opportunities/01a14210-018b-700e-b579-75bfe94c60a7/sweden-it-services-consulting-software-development-internet-and-support-s)