Source: https://tendernation.io/opportunities/01a13bf8-b583-70cd-b5a6-cb181185dde6/provision-of-information-technology-support-and-hosting-services awarded GB open procedure Suitable for SMEs # Provision of Information Technology support and hosting services [North East Finance (HOLDCO) Limited](https://tendernation.io/buyers/north-east-finance-holdco-limited) Estimated value £1 Published 18 Nov 2016 Deadline Closed 8 Jun 2015 ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. - Small contract value Valued under £135,018 including VAT, the lowest Procurement Act threshold for goods and services. - Open procedure Anyone can submit a full tender; there is no shortlisting stage. [More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses) ## About this tender North East Finance requires a single contractor to support and manage its IT systems and networks, including all hardware, operating systems and desktop application software. The contractor will provide a helpdesk and end-user support service for these combined with helpdesk liaison support for applications supported by third-parties. This will also include the management of all user accounts, including the E-mail system, file storage, system security (Firewall/anti-virus) and system backups/recovery. The contractor must ensure that the network is kept secure while maximising network availability. The contractor will also be responsible for the installation of all hardware and software. The support service is to cover the entire NEF IT infrastructure (excluding internet lines) including personal computers, any input/output devices, PDA’s and networking equipment. NEF requires that the appointed tenderer must have the ability to securely host the NEF system off site (currently operating a Citrix system with data held in current providers data centre). A Virgin 10Mbps Ethernet Extension swings with 2Mbps managed Internet connectivity used to connect NEF to hosted Citrix and internet, with a BT Business Broadband line in place for back up. The company currently has needs for the successful service provider to support and host eight members of staff. These staff members are predominantly office based but occasionally work remotely by dialling in to the current server. The ability for this functionality needs to be maintained. Over the next year there may be a chance that the team could rise from eight members of staff to around twelve. If there is any potential cost implication relating to the increase in staff numbers this should this be split out and shown separately. The expected hardware populations at the current time are as follows: Desktop PC’s (7); LaptopS (5); Printer/Scanner/Fax (1); Printer (1); PDAs (6) Additional information: Due to technical problems delaying the publication of this opportunity on the Contracts Finder services, the deadline for the submission of tenders has been extended by one week - with the new deadline for submission now being 12 noon on Monday 8th June 2015. Read full description ## CPV classification IT services: consulting, software development, Internet and support Source Contracts Finder (UK) [View official notice](https://www.contractsfinder.service.gov.uk/notice/6bde5c34-adc8-11e6-9901-0019b9f3037b) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free](https://tendernation.io/register) [Buyer profile North East Finance (HOLDCO) Limited: past awards and live tenders](https://tendernation.io/buyers/north-east-finance-holdco-limited) [Sector More IT services tenders](https://tendernation.io/sectors/it-services) ## More tenders like this [System and support services – SAP Standard Support + Back Maintenance na obdobie dvoch rokov · Železničná spoločnosť Slovensko, a.s. · 21 days left · 10 Nov 2026](https://tendernation.io/opportunities/01a156a9-954d-73c0-81ac-1f5c5ea830f6/slovakia-system-and-support-services-sap-standard-support-back-maintenance) [IT services: consulting, software development, Internet and support – Servicios de mantenimiento, soporte y desarrollo evolutivo de los sistemas de gestión de subvenciones y de digitalización de los procesos internos de ACCIÓ · Agencia Para la Competitividad de la Empresa · 29 days left · 18 Nov 2026](https://tendernation.io/opportunities/01a156a9-6297-7227-819a-e22aac2c6068/spain-it-services-consulting-software-development-internet-and-support-se) [Wide area network services – Erbringung einer WAN-Infrastruktur sowie weiterer Dienste · LOTTO Hamburg GmbH · 30 days left · 19 Nov 2026](https://tendernation.io/opportunities/01a156a9-abf6-71bd-a863-0c1e01529da6/germany-wide-area-network-services-erbringung-einer-wan-infrastruktur-sowie) [Maintenance of information technology software – Usluga održavanja informacijskog sustava Kaznene evidencije · Ministarstvo Pravosuđa, Uprave I Digitalne Transformacije · 10 days left · 30 Oct 2026](https://tendernation.io/opportunities/01a156a9-ea7b-7106-8a81-051afa7f2539/croatia-maintenance-of-information-technology-software-usluga-odrzavanja-inf) [IT services: consulting, software development, Internet and support – „Осигуряване на възможност за електронно таксуване на пътниците чрез цялостно решение, базирано на пътнически профили, предоставяно като услуга (SaaS), за нуждите на „Тролейбусен транспорт” ЕООД, гр. 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