Source: https://tendernation.io/opportunities/01a13bf7-59c7-7156-9842-0cb23596ab7b/debt-product-testing-stage-3

awarded GB open procedure Suitable for SMEs

# Debt Product Testing Stage 3

[H M Revenue & Customs](https://tendernation.io/buyers/h-m-revenue-customs)

Estimated value

£20,000

Published

18 Nov 2016

Deadline

Closed

1 Dec 2015

## Who can bid

- Buyer says suitable for SMEs

    The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid.
- Small contract value

    Valued under £135,018 including VAT, the lowest Procurement Act threshold for goods and services.
- Open procedure

    Anyone can submit a full tender; there is no shortlisting stage.

[More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses)

## About this tender

### Assignment under the Market Research Framework MR130001

Tax credits is being replaced by Universal Credit (UC) so that eventually all tax credits customers will either have moved to Universal Credit or left the tax credits regime entirely. A large proportion of tax credits customers will have outstanding tax credits debts - When a customer moves to UC, HMRC will transfer any outstanding tax credits debt to UC for recovery. The transfer of tax credits debts to Universal Credit is new and new IT and products are being developed to support the process.

â&#128;¢ To test the draft web based guidance with a range of tax credits customers, to determine whether they might prove effective in driving the desired behaviour.

â&#128;¢ To explore customers responses to the resurrection of older (historic) debt for recovery and whether the guidance satisfies their need for further information.

â&#128;¢ To explore whether customers understand how HMRC is treating their debts as individuals (as opposed to joint) debts and how HMRC have treated these debts where the household has subsequently split up.

## CPV classification

Research and development services and related consultancy services

Source

Contracts Finder (UK)

[View official notice](https://www.contractsfinder.service.gov.uk/notice/61f22bb3-adc9-11e6-9901-0019b9f3037b)

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