Source: https://tendernation.io/opportunities/01a13bf7-1c23-73ba-841a-14d5ba60181e/tfl-90865-lot-4-task-e-customer-satisfaction-surveys-css

awarded GB open procedure

# TfL 90865 Lot 4: Task E - Customer Satisfaction Surveys (CSS)

[Transport for London](https://tendernation.io/buyers/transport-for-london)

Estimated value

£6,000,000

Published

18 Nov 2016

Deadline

Closed

1 Jul 2015

## Who can bid

- Open procedure

    Anyone can submit a full tender; there is no shortlisting stage.

## About this tender

Customer Satisfaction Surveys (CSS) are conducted using a variety of methodologies to measure attitudes and understand experiences. The research provides data for performance measurement and target setting giving TfL the ability to monitor and improve service standards and the customer experience.

## CPV classification

Survey services

Source

Contracts Finder (UK)

[View official notice](https://www.contractsfinder.service.gov.uk/notice/5eea9cd2-adc9-11e6-9901-0019b9f3037b)

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