Source: https://tendernation.io/opportunities/01a13bf7-1b15-71c5-b846-7ad640d81f0f/tfl-90865-lot-2-task-c-staff-and-information-survey-sis

awarded GB open procedure

# TfL 90865 Lot 2: Task C - Staff and Information Survey (SIS)

[Transport for London](https://tendernation.io/buyers/transport-for-london)

Estimated value

£2,813,712

Published

18 Nov 2016

Deadline

Closed

1 Jul 2015

## Who can bid

- Open procedure

    Anyone can submit a full tender; there is no shortlisting stage.

## About this tender

Provision of Staff and Information Survey (SIS), where research is conducted using ‘mystery shopping’ techniques to monitor standards of service and highlight any areas where improvements can be made. The research provides data for performance measurement and target setting giving TfL the ability to monitor and improve service standards and the customer experience.

## CPV classification

Survey services

Source

Contracts Finder (UK)

[View official notice](https://www.contractsfinder.service.gov.uk/notice/5ee48615-adc9-11e6-9901-0019b9f3037b)

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