Source: https://tendernation.io/opportunities/01a13bf7-143c-711f-b937-f8f4ce54a05e/tfl-90865-lot-2-task-b-bus-mystery-traveller-survey-mts-bus-stations-mts-a

awarded GB open procedure

# TfL 90865 Lot 2: Task B - Bus Mystery Traveller Survey (MTS), Bus Stations MTS and Oyster Ticket Stop Survey

[Transport for London](https://tendernation.io/buyers/transport-for-london)

Estimated value

£3,436,383

Published

18 Nov 2016

Deadline

Closed

1 Apr 2015

## Who can bid

- Open procedure

    Anyone can submit a full tender; there is no shortlisting stage.

## About this tender

Provision of Bus Stations MTS and Oyster Ticket Stop Survey - research is conducted using ‘mystery shopping’ techniques to monitor standards of service and highlight any areas where improvements can be made. The research provides data for performance measurement and target setting giving TfL management and Contractors the ability to monitor and improve the customer experience.

## CPV classification

Survey services

Source

Contracts Finder (UK)

[View official notice](https://www.contractsfinder.service.gov.uk/notice/5ed849a3-adc9-11e6-9901-0019b9f3037b)

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