Source: https://tendernation.io/opportunities/01a13bf6-081f-738e-83ec-d0791cb066b1/cp-02-16-its-servnow-sr closed GB open procedure Suitable for SMEs # CP-02-16-ITS-SERVNOW-SR [The University of Warwick](https://tendernation.io/buyers/the-university-of-warwick) Estimated value £1 Published 22 Feb 2016 Deadline Closed 9 Mar 2016 ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. - Small contract value Valued under £135,018 including VAT, the lowest Procurement Act threshold for goods and services. - Open procedure Anyone can submit a full tender; there is no shortlisting stage. [More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses) ## About this tender The University of Warwick has a requirement to purchase application support for the Cloud-based ServiceNow application. The successful supplier will be a Global, Preferred or Master Solutions ServiceNow partner and an authorised ServiceNow License reseller. The requirement includes: -The provision of a dedicated ServiceNow specialist on-site for 2 days per week -Remote Support / Managed Service in respect of systems monitoring and maintenance during core hours only (9am to 5:30pm UK time, excluding Public Holidays). -Ad hoc support for Annual upgrades and development work. Please refer to the ITT Part 2 Services Requirement for full details. This is an ABOVE EU threshold tender using the Accelerated Open Procedure. Justification for use of the accelerated timescales relates to the sudden and unforeseen departure of key personnel leaving the University without adequate Application Support. All correspondence regarding this tender procedure should be made through the University of Warwick In-Tend system ([in-tendhost.co.uk/universityofwarwick](https://in-tendhost.co.uk/universityofwarwick)) via the “Correspondence” functionality. Failure to do so may result in the correspondence being excluded from the tender procedure. After expressing an interest in this project you will be able to download the full tender document. All bids must be received electronically via In-tend by midday 10th March 2016. Additional information: This is an ABOVE EU threshold tender using the Accelerated Open Procedure. All correspondence regarding this tender procedure should be made through the University of Warwick In-Tend system ([in-tendhost.co.uk/universityofwarwick](https://in-tendhost.co.uk/universityofwarwick)) via the “Correspondence” functionality. Failure to do so may result in the correspondence being excluded from the tender procedure. After expressing an interest in this project you will be able to download the full tender document set within 24 hours. All bids must be received by midday 10th March 2016. Is a Recurrent Procurement Type? : No [in-tendhost.co.uk](https://in-tendhost.co.uk/universityofwarwick/aspx/) Read full description ## CPV classification Computer support and consultancy services Source Contracts Finder (UK) [View official notice](https://www.contractsfinder.service.gov.uk/notice/5853102a-adc9-11e6-9901-0019b9f3037b) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. 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