Source: https://tendernation.io/opportunities/01a13bf5-85a2-7386-b467-ede60a7aaec5/personal-tax-accountdigital-segmentation-contact awarded GB open procedure # Personal Tax Account/Digital Segmentation/ Contact [H M Revenue & Customs](https://tendernation.io/buyers/h-m-revenue-customs) Estimated value £277,000 Published 18 Nov 2016 Deadline Closed 17 Nov 2015 ## Who can bid - Open procedure Anyone can submit a full tender; there is no shortlisting stage. ## About this tender ### Assignment under the Market Research Framework MR130001 HMRC’s vision is to deliver a 21st century transparent tax system, enabled by digital services which are safe and easy to use for the customer, inexpensive for HMRC and ensures revenue sustainability. The research will support HMRC’s objective to reduce contact and migrate customers to digital channels by understanding how to achieve this for the flagship Personal Account that will be accessible by all individuals. The research will identify the varying needs and preferences of the digital account for the customer groups targeted for migration in private and public beta. HMRC’s aim is to offer individual customers a ‘Personal Account’ through which they will access services in a personalised way. This account will allow customers to manage their HMRC affairs securely in one place, while better meeting customer needs, as well as delivering business benefits to HMRC. ## CPV classification Research and development services and related consultancy services Source Contracts Finder (UK) [View official notice](https://www.contractsfinder.service.gov.uk/notice/538f29c8-adc9-11e6-9901-0019b9f3037b) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free](https://tendernation.io/register) [Buyer profile H M Revenue & Customs: past awards and live tenders](https://tendernation.io/buyers/h-m-revenue-customs) [Sector More Research & development tenders](https://tendernation.io/sectors/research-development) ## More tenders like this [NCC1999 NE Rural Growth Programme Evaluation · Northumberland County Council · 22 days left · 10 Nov 2026](https://tendernation.io/opportunities/01a154e4-464d-73d3-9c3e-e81aa703d9f0/ncc1999-ne-rural-growth-programme-evaluation) [Nature recovery and intangible cultural heritage · Natural England · 25 days left · 12 Nov 2026](https://tendernation.io/opportunities/01a154e4-4787-7110-ab3a-3a405c46164b/nature-recovery-and-intangible-cultural-heritage) [Local Government Data Sharing Playbook: Multi-Agency Sharing in Children’s Social Care · Improvement and Development Agency for Local Government (IDeA) · 21 days left · 9 Nov 2026](https://tendernation.io/opportunities/01a154e4-4947-728c-ad83-59c066944fda/local-government-data-sharing-playbook-multi-agency-sharing-in-childrens-socia) [Specialist Advice/Advisor Service for Gloucestershire’s Advanced Engineering and Manufacturing Sector · Tewkesbury Borough Council · 28 days left · 16 Nov 2026](https://tendernation.io/opportunities/01a15476-6446-722b-9ec6-44e39018b2f6/specialist-adviceadvisor-service-for-gloucestershires-advanced-engineering-and) [Research and development services and related consultancy services – Forschungsprojekt - DZSF - Mobilitätskettenanalyse - Wie Verkehrsdaten den ländlichen Schienenverkehr stärken können · Eisenbahn-Bundesamt · 100 days left · 27 Jan 2027](https://tendernation.io/opportunities/01a15183-2140-73b5-8807-5ad43f7122d9/germany-research-and-development-services-and-related-consultancy-services-f) [Research and development services and related consultancy services – Begleitforschung Städtebauförderung - Wissenstransfer: Anwendungsleitfaden des Bundes zur Praxis Städtebauförderung · Bundesinstitut für Bau-, Stadt- und Raumforschung (BBSR) im Bundesamt für Bauwesen und Raumordnung (BBR) · 30 days left · 18 Nov 2026](https://tendernation.io/opportunities/01a15183-4375-730a-9135-c6d6d211cb68/germany-research-and-development-services-and-related-consultancy-services-b)