Source: https://tendernation.io/opportunities/01a13bf5-40c2-73d3-9c54-344b0c410440/customer-participation-in-co-delivery-of-services closed GB open procedure Suitable for SMEs # Customer Participation in Co-Delivery of Services [Water Services Regulation Authority (Ofwat)](https://tendernation.io/buyers/water-services-regulation-authority-ofwat) Estimated value £30,000 to £40,000 Published 6 Dec 2016 Deadline Closed 14 Dec 2016 ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. - Small contract value Valued under £135,018 including VAT, the lowest Procurement Act threshold for goods and services. - Open procedure Anyone can submit a full tender; there is no shortlisting stage. [More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses) ## About this tender ### Business Objectives The primary objective of the work is to inform Ofwat about leading edge practice in terms of customer participation in the co-delivery of service (including co-creation as appropriate), by - identifying and reviewing leading international and cross-industry examples of practice in customer participation in the co-delivery of solutions; identifying how the frontier could be shifted further; setting out a framework for customer participation in the co-delivery of solutions in the water sector; and setting out a framework for assessing it and challenging companies at the next price review. ### Key Tasks In order to achieve the overall objectives, the Customer expects that the following key tasks will be carried out by the Contractor: (where we refer to co-delivery of services/solutions, this includes co-creation as appropriate) Identify and review leading practice for co-creation and co-delivery of services; identify opportunities for shifting the frontier on the co-delivery practice in the water sector Identify and gather a wide and varied range of examples of leading water industry practice of customer participation, in the UK and internationally. Identify and gather a wide and varied range of examples of leading cross-industry practice of customer participation, in the UK and internationally. Develop high-level criteria for assessing applicability or transferability to UK water sector Review the findings to: i Summarise key learnings ii Identify recurring themes, enablers and challenges iii Identify principles of leading edge practice iv Assess applicability or transferability to UK water sector Identify 'art-of-the-possible' opportunities for shifting the frontier of co-delivery practice in the water sector, based on reasonable assumptions and informed by evidence (including from tasks above). Read full description ## CPV classification Research consultancy services Source Contracts Finder (UK) [View official notice](https://www.contractsfinder.service.gov.uk/notice/5201a822-5754-4368-9ff1-d4f82834704c) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. 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