Source: https://tendernation.io/opportunities/01a13bf5-1d86-7029-919c-a46478b7c042/customer-relationship-management-acontract-modulea-software-development awarded GB open procedure Suitable for SMEs # Customer Relationship Management “Contract Module” Software Development [The Business Growth Hub Limited](https://tendernation.io/buyers/the-business-growth-hub-limited) Estimated value £25,000 to £50,000 Published 14 Oct 2016 Deadline Closed 21 Oct 2016 ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. - Small contract value Valued under £135,018 including VAT, the lowest Procurement Act threshold for goods and services. - Open procedure Anyone can submit a full tender; there is no shortlisting stage. [More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses) ## About this tender The Business Growth Hub uses a Customer Relationship Management (CRM) System in order to manage its client contact, recording all engagement, actions and activity with clients who are recipients of our ERDF funded business support services. The "Contract Module" is specifically designed to manage ERDF-funded projects which enable the Business Growth Hub to effectively manage its obligations under each funded contract. At the operational level, service specific CRM functionality is required to facilitate delivery, assist with performance management and manage evolving funder contractual obligations. Examples of service specific functionality includes expanded data capture requirements for the delivery of start-up support to individuals and 'matching' functionality, associating a business mentor with a mentee In order to meet the requirements of the (14-20) ERDF funded activity, the following developments are required for this system: - Add/update bespoke functionality to manage ERDF funded activity in line with the latest project developments and business landscape; - Create additional and update existing management information reports using Microsoft SQL Server Reporting Services (SSRS) to reflect the evolving ERDF funding portfolio; - Importing historical contractual data from csv files in order to improve account management and contract management; - Implement bug fixes to the existing CRM system; - Propose and develop an end-user reporting solution to improve efficiency and enhance contract management. The requirement of this tender is for a contract software developer to deliver the above features and work to be completed by February 2017 Read full description ## CPV classification IT services: consulting, software development, Internet and support Source Contracts Finder (UK) [View official notice](https://www.contractsfinder.service.gov.uk/notice/514f5001-adca-11e6-9901-0019b9f3037b) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free](https://tendernation.io/register) [Buyer profile The Business Growth Hub Limited: past awards and live tenders](https://tendernation.io/buyers/the-business-growth-hub-limited) [Sector More IT services tenders](https://tendernation.io/sectors/it-services) ## More tenders like this [Cultural Host request · Borough of Telford & Wrekin · 9 days left · 26 Oct 2026](https://tendernation.io/opportunities/01a14571-3c19-7359-b18f-0e67f8b54071/cultural-host-request) [Application service providers – Zakup i wdrożenie systemu finansowo-księgowego · Bankowy Fundusz Gwarancyjny · 58 days left · 15 Dec 2026](https://tendernation.io/opportunities/01a1420f-ff2b-7194-a263-f2f8d4200093/poland-application-service-providers-zakup-i-wdrozenie-systemu-finansowo-ksi) [IT services: consulting, software development, Internet and support – EU aanbesteding Applicatie schuldhulpverlening · Gemeente Helmond · 19 days left · 5 Nov 2026](https://tendernation.io/opportunities/01a1420f-fc91-72ad-925c-d039c10b909c/netherlands-it-services-consulting-software-development-internet-and-suppor) [Recruitment of Junior Information Systems / IT Assistant · Ministry of Environment and Urbanization GDCA · 13 days left · 30 Oct 2026](https://tendernation.io/opportunities/01a14db4-0902-7278-a6b2-3a2b4c1de9ef/recruitment-of-junior-information-systems-it-assistant) [Recuritment of 3(Three) Senior Full-Stack Software Engineers for EARDIP PIU, MInT · Ministry of Innovation and Technology · 12 days left · 29 Oct 2026](https://tendernation.io/opportunities/01a14db4-0886-72d6-b6ae-a98403a767f3/recuritment-of-3three-senior-full-stack-software-engineers-for-eardip-piu-min) [IT services: consulting, software development, Internet and support – Integrale ICT-dienstverlening · Stichting TWijs · 38 days left · 24 Nov 2026](https://tendernation.io/opportunities/01a1420f-fe6a-7260-a422-f753c49297e2/netherlands-it-services-consulting-software-development-internet-and-suppor)