Source: https://tendernation.io/opportunities/01a13bf4-d39f-728e-8c01-9923224cffae/mascot-telecare-call-handling-system awarded GB open procedure # Mascot telecare CALL handling system [London Borough of Merton](https://tendernation.io/buyers/london-borough-of-merton) Estimated value Not stated Published 18 Nov 2016 Deadline Closed 18 May 2015 ## Who can bid - Open procedure Anyone can submit a full tender; there is no shortlisting stage. ## About this tender The London Borough of Merton invites suitably qualified and experienced providers to tender for the provision of a platform with an operating connection which contains software, IT and telephony components. All calls are to be routed, recorded and processed and it is essential that the system will provide information and management reports to monitor the effectiveness of all aspects of the service. MASCOT Telecare is a service provided by the London Borough of Merton. Merton requires a fully comprehensive Assisted Living Platform, for the management of telecare, lone worker and Telehealth which is fully compatible with all of the telecare alarm equipment in use throughout the UK. MASCOT provides telecare to nearly 2,000 people in the borough, as well as providing Merton's out of hour's service. The service operates from a call handling and response centre based at the Civic Centre. The aim of this tender is to improve the current standards required by the Telecare Services Association and to ensure the Borough has a cost effective modern and flexible system which can demonstrate effectiveness in service delivery and specified outcomes. The contract will relate to the provision and maintenance of a suitable system. The contract will be for an initial period of 3 years commencing on 1st September 2015 with an extension option of a further period of up to 2 years, in 12-month periods, at the sole discretion of the council. Additional information: Tender documents and further information are available from [londontenders.org](https://www.londontenders.org). To obtain the tender documents and further information: Register your organisation free of charge at [londontenders.org](https://www.londontenders.org); Await acceptance; you will receive an e-mail confirming your username and password for the London Tenders Portal; With your username and password, log-in to the London Tenders Portal and express your interest in the relevant contract; After expressing your interest you will receive an e-mail link to access the tender documentation. Follow the guidance contained in the Instructions to Tender. Read full description ## CPV classification Other community, social and personal services Source Contracts Finder (UK) [View official notice](https://www.contractsfinder.service.gov.uk/notice/4fe9f897-adc8-11e6-9901-0019b9f3037b) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free](https://tendernation.io/register) [Buyer profile London Borough of Merton: past awards and live tenders](https://tendernation.io/buyers/london-borough-of-merton) [Sector More Other community & personal services tenders](https://tendernation.io/sectors/community-personal-services) ## More tenders like this [Miscellaneous services – Ochrona osób i mienia na terenie Miasteczka Studenckiego AGH w Krakowie - KC-DE-zp.25.401.2026 · Akademia Górniczo-Hutnicza im. 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